#CORE: IT Operations Specialist - Sales, MRO & Training (m/f)

n opportunity for an IT Operation Specialist for Spares, MRO and Training domain has arisen within Airbus Helicopters (Albacete, Spain), You will join the Information Management department responsible for Digital applications supporting Airbus Helicopters processes for Spares, MRO and Training. You'll support our team of project and product managers to install, optimize and run their home-made or COTS applications on all IT operations required.

In a context of high service usage, you will be the guarantor of the stability, performance, and operability of our solutions. You will play a pivotal role between our internal team, our managed service providers (MSPs), and our users to ensure service excellence.

YOUR CHALLENGES

As an IT operational reference, your responsibilities are structured around four major pillars:

1. Run & Support Steering (Incident & Problem Management)

• Secure the daily "IT Run" operations: supervision of incidents, steering of technical support (Level 2/3), and coordination of resolutions.
• Manage actions for mitigation in case of non- fulfillment in agreement with the product manager
• Act as the primary point of contact for our managed service providers: steering operations, validating changes (Change Management), and monitoring interventions: most IT activities (backup, software installation, network connectivity …) are done by dedicated teams
• Guarantee compliance with Service Level Agreements (SLAs) regarding business stakeholders.

2. Technical Management & Maintenance in Operational Condition (MCO)

• Manage the technical lifecycle of products: monitoring obsolescence (OS, Middleware, DB) and managing version upgrades.
• Manage and keep up-to-date security certificates and service accounts.
• Participate in database optimization operations and routine server administration.

3. Processes, Quality & Continuous Improvement

• As main IT support of the application owner, you will help him/her to audit the current organization, identify bottlenecks, and propose continuous improvement plans.
• Implement and monitor Performance KPIs: MTTR (Mean Time To Recovery), SLA compliance, incident volume, platform availability.
• Ability to foresee technical challenges and proactively propose solutions.
• Lead follow-up committees (internal and external) and produce activity reporting.

4. Knowledge Management

• Ensure constant updating of technical and architecture documentation.
• Maintain the Knowledge Base to facilitate autonomy for Level 1/Level 2 support.
• Keep product repositories (CMDB) and service contracts up to date.

• ITSM / Ticketing: Expertise in ServiceNow (Incident management, Change management, CMDB).
• System & Infrastructure: Basic knowledge of administration of Windows or other OS Server, understanding of virtualized environments.
• Databases: Ability to manage routine operations and optimization (SQL Server or equivalent).
• Network & Security: Broad knowledge of infrastructure concepts (Active Directory, Load balancing F5, Firewall rule management).
• Collaborative Tools: Mastery of the Atlassian suite (JIRA, Confluence) for project management and documentation.

Soft skills

• Excellent communication skills, both written and verbal.
• Ability to work under pressure and manage multiple topics simultaneously.
• Rigorous, autonomous, good team spirit and customer orientation
• Advanced level in English to interact in an international company.
• French language would be a plus

SKILLS

Is your profile aligned to the following list of skills? Apply! We are looking forward to know you:

• Experience: You have significant experience (3 to 5 years minimum) in a similar position (Ops, Production Engineer, Technical Service Delivery Manager).
• Analytical Mindset: You can quickly diagnose complex situations and prioritize emergencies.
• Communication: You are comfortable interacting with infrastructure technicians as well as business stakeholders or external providers.
• Rigor & Method: You are organized, detail-oriented, and have a strong culture of documentation and process (ITIL certification is a plus)., This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year (Apróx. 35 days per year in total).
• Attractive salary.
• Hybrid model of working: we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
• Collective transport service subject to working calendar/home location.
• Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.
• Option to access special rates in products & benefits.

LIFE IN ALBACETE: QUALITY & CONVENIENCE - Forget long commutes. Albacete offers you the great advantage of a "15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life. AIRBUS HELICOPTERS: GROW WITH US - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects. THE PROJECT: SHAPING THE FUTURE - Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight. Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions., Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.