IT Operations Engineer

This is a hands-on, operational role responsible for maintaining secure, stable, and high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations. As IT Operations Engineer, you will:

• Provide onsite (Warrington HQ) and field-based IT support to branch offices
• Participate in the IT rota to ensure 8am-5pm operational coverage
• Manage the full lifecycle of service desk tickets (incidents, problems, changes)
• Install, configure, and maintain computing hardware and software
• Manage secure user access and permissions (least privilege model)
• Troubleshoot and diagnose system issues, performing root cause analysis
• Work with third-party vendors and hosted infrastructure providers
• Maintain accurate technical documentation and asset records
• Communicate system changes, releases, and operational issues to stakeholders
• Ensure compliance with data protection standards and ISO27001 policies, We cover the full spectrum of roles, from entry-level to senior leadership, across multiple industries:
• IT & Technology: Software Engineers, Cloud & DevOps Specialists, IT Support, Cybersecurity, CTOs and more
• Sales: Business Development, Account Management, Inside Sales, Sales Leadership
• Digital & Marketing: Brand, Communications, Social Media, SEO, PPC, Content, Marketing Executives through to CMOs
• AI & Data: AI Engineers, Data Scientists, Analysts, and emerging tech specialists

Whether you're hiring a Fullstack Developer in Leeds, a Sales Executive in London, a Marketing Manager in Birmingham, or an AI Engineer in Manchester, we can help., Our ethos is simple: deliver a consultancy-style recruitment solution where people always come first.

• We use the latest recruitment technology to ensure smooth, transparent processes.
• We keep candidates informed at every stage of their journey.
• Our consultants are free from unnecessary call targets, if we contact you, it's because we have something valuable to share.
• We provide ongoing support and advice, with many of our original candidates now returning as hiring managers.

This role requires strong ownership, attention to detail, and a proactive approach to maintaining operational excellence across the IT environment. Key Requirements

• 1+ years' demonstrable experience in IT support, systems administration, or IT operations
• Strong experience supporting Windows environments (desktop & server)
• Experience managing hardware, software deployments, and secure access controls
• Solid understanding of IT service management processes (incident, problem, change)
• Experience liaising with third-party vendors and infrastructure providers
• Strong troubleshooting and analytical skills
• High attention to detail and commitment to documentation
• Awareness of GDPR, ISO27001, and data security best practice
• Professional, customer-focused, and personable approach

• Company pension
• Life assurance
• Discounted gym membership, * "Extremely helpful, competent, and professional. Mike went above and beyond to provide the best service possible." - Harry, Service Delivery Manager
• "Adria Solutions supported me through the whole process and guaranteed a rewarding end. Highly recommend." - Emmanuel, Software Engineer
• "My new job wouldn't have happened without Adria Solutions. They always kept my needs front of mind." - Anthony, Technical Consultant
• "Handled my recruitment experience professionally and efficiently." - Karen, Product Manager
• "Fantastic company. I got a new job within a week thanks to Adria!" - Megan, Project Manager

Adria Solutions Ltd is a family-run recruitment consultancy, established in 2004. From our base in Cheshire's leafy suburbs, we've grown into a trusted partner for businesses across Manchester, the North-West, and the wider UK. While our roots are in IT recruitment, our reach now spans Sales, Digital, Marketing, and AI, helping companies secure the talent they need to thrive in fast-moving industries. Our reputation has been built on long-term relationships and word-of-mouth recommendations. Many of our earliest clients still work with us today, considering us one of the most reliable recruitment partners in the region., We are not a typical recruitment agency. We combine a personal, boutique service with the technology and reach of larger firms. * Personal, not pushy: We believe recruitment works best when built on honest conversations, not hard-sell tactics. * Specialist consultants: Our team are entrepreneurial thinkers who understand how businesses grow and what it takes to succeed in competitive markets. Adaptable approach: Every client and candidate is different, so we tailor our service rather than follow a one-size-fits-all process.