Digital IT Operations Specialist L1
Role details
Job location
Tech stack
Job description
The position holder is responsible for a Desktop Support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. The position reports to the UK South Hub IT Team Lead. Successful position holders are excellent communicators, enjoy solving problems, and work well in teams.
Responsibilities and Duties:
- Provide second-line investigation and diagnosis.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone) Troubleshoot and resolve incidents.
- Asset management.
- Coordinate with Break/Fix vendor for hardware repair.
- Do the bronze site visits and ability to travel when required.
- Assist and work closely with SSO on IT security issue and virus eradication effort.
- Have a good understanding on the IT pricing.
- Have a good understanding of the IT Processes and Procedures.
- Comply with IT standard processes and procedures.
- Active participation in regular staff meetings as coordinated by Service Delivery manager.
- Maintain working area to professional standards.
- Comply with SLB QHSE and IT security policies
Requirements
Do you have a valid Driving License license?, Do you have experience in Technical support?, Do you have a Bachelor's degree?, A recent bachelor's degree or equivalent in Information Technology related field.
Technical Skills Required:
- In depth knowledge of Microsoft PC applications.
- In-depth knowledge of PC hardware and software support.
- Ability to troubleshoot and resolve PC hardware and software incidents.
Certifications:
- MCP on Windows certification preferred
- Dell/HP certification preferred
Experience:
- On-site support experience supporting multiple operating systems.
- Experience working within an IT customer service focused environment.
Additional general requirements:
- Right to work in the UK
- Experience on an IT Service Desk a plus.
- Ability to write technical support documentation a plus.
- Excellent customer service skills.
- Good interpersonal and presentation skills.
- Fluency in English.
- Willing to work flexible hours when appropriate.
- Ability to handle multiple projects and tasks simultaneously.
- Ability to work under pressure.
- Ability to communicate effectively with customers, peers, and management.
- Full UK Driving license
Benefits & conditions
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Diverse and Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
