Lead Solution Architect CRM Dynamics

Beyond project delivery, the architect will ensure long-term architectural coherence, supporting evolutive improvements and maintaining the CRM landscape in close collaboration with the Domain Architect. The role is based in Brussels., * Analyze business needs and existing systems to deeply understand stakeholder requirements and challenges

• Represent organizational interests towards integrators in both project and Center of Excellence (CoE) modes
• Design future-proof CRM solutions aligned with the CRM transformation roadmap and central digital stack
• Conduct fit/gap analyses covering target processes, solution architecture, integration design, migration approach, and non-functional requirements (e.g., performance)
• Ensure product modeling in line with the Product/Capability model to guarantee consistency and reusability
• Collaborate with Enterprise and Technical Architects to evaluate and select appropriate technologies and frameworks
• Integrate designed solutions effectively into the existing IT landscape
• Document architectural decisions and communicate clearly with all stakeholders
• Facilitate workshops and consultations to ensure proper understanding and implementation
• Drive continuous improvement and innovation using new technologies and methodologies
• Support and guide the up-skilling of internal teams
• Provide architectural support for evolutive changes and ongoing landscape maintenance

• Minimum 10 years of hands-on experience
• Minimum 10 years in a similar Solution Architect role
• Experience in multiple large-scale CRM implementation projects (1000+ man-days) with structured, milestone-driven delivery
• Strong expertise in Microsoft Dynamics 365 Sales, Marketing, and Customer Service
• Strong expertise in Microsoft Power Platform
• Microsoft Dynamics 365 Solution Architect Expert certification
• Microsoft Dynamics 365 Sales, Marketing, and Customer Service certifications
• Microsoft Dynamics 365 Power Apps certification
• TOGAF certification or equivalent experience
• Ability to work independently and within project teams, with strong ownership and accountability
• Fluent in English

Should have

• Fluency in French
• Fluency in Dutch
• Proven coaching skills and experience working closely with colleagues
• Experience in complex contact center environments, * Additional enterprise architecture certifications
• Experience in telephony system migration projects
• Experience working in large transformation programs

Community Consulting goes beyond traditional consulting; it's all about fostering connections in an atmosphere of trust and confidence. Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration. #COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster. Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together. Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality. This is our DNA. This is how we make a difference.