IT Technical Support Specialist (relocation to Hamburg)

• Be the Hero of IT Support! Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to keep things running smoothly. This includes troubleshooting hardware with an MDM and solving software issues, resolving network connectivity problems, and assisting with application support.
• Power Up Automation! Design and implement automation workflows, making IT support faster, smarter, and more efficient either in JIRA or in a low code environment like Workato.
• Make IT Effortless! Fine-tune chatbots, self-service tools, and proactive work on IT solutions that save time and effort.
• Be the Bridge Between IT & People! Work closely with teams across the company to improve onboarding, IT services, and workflow automation. Provide clear and effective communication to both technical and non-technical users.
• Innovate & Improve! Identify pain points, optimize processes, and introduce new solutions that take IT to the next level. Contribute to the improvement of our SaaS environment.

Do you have experience in macOS?, * You'll need to have a Problem-Solving Mindset and the ability to systematically diagnose and resolve technical problems.

• Automation & IT Efficiency is key! You'll need the passion for improving IT processes through automation and desirable scripting using Bash, Python, or similar languages.
• You'll need to have Strong Communication Skills to effectively communicate technical solutions to both IT and non-technical teams. Proficiency with communication tools like Google Workspace, Slack, and Zoom is essential.
• Collaboration & Cross-Team Coordination! Work closely with HR, IT Solutions, and other departments to enhance IT service delivery. Experience with Atlassian tools like JIRA and Confluence is a plus.
• You'll need to be Proactive & Self-Driven! Take ownership of tasks and suggest improvements to our IT infrastructure.

Required Technical Skills:

• Education & Background: A big plus is completed training as an IT specialist for system integration (Fachinformatiker für Systemintegration) or a comparable qualification.
• Experience with JIRA for ticket management and issue tracking.
• Experience with Identity Providers such as Okta, Azure AD, and Active Directory.
• Proficiency in managing and troubleshooting Google Workspace.
• Experience with MDM solutions for managing macOS, Windows, and iOS devices.
• Familiarity with SaaS environments.
• Experience in scripting using Bash, Python or any other programming language is highly welcomed.
• Ability to write clear and concise technical documentation.

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport. Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive. Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.