Senior Infrastructure Administrator (5)

We are seeking a highly skilled IT Infrastructure Administrator to join our IT Wintel Support team . In this pivotal role, you will be responsible not only for managing and maintaining our infrastructure to ensure smooth operations, but also for providing leadership and guidance within the team. You will act as an escalation point, oversee task management, and support the wider leadership group in delivering infrastructure technology change. Your expertise will help shape the colleague experience by enabling seamless and reliable technology for day-to-day business needs., * Provide prompt and effective 3rd line support for End User Computing technologies.

• Design and implement new EUC technologies in collaboration with Project Managers and Architecture.
• Deliver SME expertise across the EUC estate, seeking opportunities for improvement in both technology and process.
• Support and guide other teams, such as 2nd Line Support and Service Desk, to enhance their EUC knowledge.
• Manage the workload of all Service Requests, Incidents, Small Changes and Maintenance calls received.
• Act as an escalation point for the team, ensuring pre-defined service levels are consistently met.

Do you have experience in Windows?, * Experience administering Windows end user systems at enterprise scale and supporting Microsoft 365 applications.

• Proven background in IT Support, providing 2nd/3rd line assistance and supporting Virtual Desktop Infrastructure (VDI).
• Strong understanding of SCCM for application deployment and patch management, plus experience with Intune and Group Policy Management.
• Demonstrated ability with automation via PowerShell or other scripting languages.
• Staff management experience, including performance management and development planning.
• Task managing support staff daily and supporting the Leadership team in delivering Infrastructure Technology change.

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.