Technical Support Engineer

• Able to demonstrate experience of troubleshooting and diagnosis of technical issues.
• Understanding, and previous use of, AWS services.
• Installation and configuration of RHEL or Windows Server OS technologies.
• Configuration and understanding of databases such as PostgreSQL, MS SQL and Oracle.
• Good knowledge of fundamental networking, such as network protocols, VPNs and firewalls.
• Experience with enterprise software applications and demonstrate understanding of development, test and release processes.

It would be especially desirable if the candidate has experience implementing or supporting the following products (listed in order of preference):

• AMX/SMAX
• Configuration Management System (CMS)/UCMDB
• Service Manager
• Operations Orchestration (OO)
• IDOL
• Connect-It
• Asset Manager
• Test Tools including ALM Octane, Load Runner and UFT

Suitable candidates should hold a Security Clearance to a minimum of government DV and be prepared to go through eDV. This role has been determined to be Inside of IR35