Senior AI Software Engineer

We are working with a large, technology-driven organisation seeking a Senior Software Product Engineer to join its Shared Services function. This role will focus on expanding and enhancing Amazon Connect capabilities, delivering innovative contact centre solutions that provide measurable value across the wider business.

You will collaborate with established engineering teams to design, build and support scalable, cloud-native services. Working primarily within the AWS ecosystem, you will play a key role in accelerating stakeholder objectives through robust, sustainable technology solutions., * Design, develop and maintain software solutions leveraging AWS services including Amazon Connect, Amazon Lex, AWS Lambda and Large Language Models (LLMs).

• Collaborate with cross-functional teams to integrate new capabilities into contact centre platforms.
• Produce clean, efficient and maintainable code using TypeScript, modern JavaScript frameworks and Python.
• Champion DevOps best practice, including CI/CD pipelines, automated testing and infrastructure as code.
• Lead and contribute to code reviews, ensuring high standards of quality and engineering excellence.
• Troubleshoot and resolve complex technical issues across multiple layers of the technology stack.
• Stay informed of emerging technologies and industry trends to ensure solutions remain innovative and sustainable.

• Demonstrable experience operating at Senior Software Engineer level or above.
• Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex.
• Proficiency in TypeScript, modern JavaScript frameworks and Python.
• Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring solutions.
• Experience integrating and supporting contact centre technologies.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to work both independently and collaboratively.

• Opportunity to shape and enhance enterprise-scale contact centre capabilities.
• Exposure to modern AWS technologies and AI-driven solutions.
• A collaborative engineering environment with a strong focus on quality and best practice.
• Competitive salary and benefits package.