Technical Support Advisor (Portuguese - speaking) On-site MI36

We are looking for Technical Support Agents with Portuguese to provide technical assistance to a project with a world leading software development company., * Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Log all incoming calls and accurately complete case notes in the call tracking database

Do you have experience in Windows?, * Excellent interpersonal and communication skills in Portuguese (native) and English (advanced).

• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)

• Ability to handle diverse customer situations, with empathy and professionalism.

• Critical and logical thinking for effective problem solving

• Full time (39h), permanent contract

• Schedule: Monday to Friday from 13:00 - 22:00

• Salary package of 19,738 euros gross/year

• Excellent, multicultural work environment

• Good work-life balance

• Extensive training on the product, cutting-edge technologies and highly demanded in the market.

• Important possibilities for development and promotion within the company, nationally and internationally.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.