Modern Workplace specialist / Microsoft endpoint management and MS 365

As a Modern Workplace Specialist within our global team, you play a pivotal role in supporting, securing, and advancing DLL's worldwide workplace services, all of which contribute directly to our business success. DLL leverages an extensive portfolio of Microsoft solutions, including Microsoft Teams and the comprehensive Microsoft 365 suite for collaboration, as well as Intune for secure endpoint management, empowering our 8,000 users globally every day. To provide efficient, seamless, and intuitive services for our customers, your team continually seeks opportunities for automation and increased user adoption. Professional vendor management, consistent service quality, and commitment to continuous data-driven improvement are fundamental to our goal of delivering a highly secure, 24/7, best-in-class user experience.

Your responsibilities will center on serving as the subject matter expert for Microsoft endpoint and/ or Microsoft collaboration services, with ongoing opportunities to expand your technical expertise. You will join a team equally dedicated to professional development, characterized by a strong growth mindset. Given DLL's global presence, you may occasionally address complex end-user support issues but mostly participate in-or even lead-major global changes in our Microsoft environment.

Must: Hands-on experience with enterprise-level Microsoft services and endpoints is essential; holding an MD-102 certification is considered a significant asset.

Day to day:

• Coordinate and solve (complex) requests and incidents, from single user to major incidents.
• Coordinate and execute changes with a global scope.
• Execute service management activities towards Microsoft and other relevant vendors.
• Help manage risk and security on all Microsoft services, leveraging Purview and Security Portals
• Identify and execute automation and improvement opportunities.
• Be an evangelist of our services and their best practices to our DLL stakeholders.
• Stay up to speed with the newest Microsoft related Cloud technologies and developments.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

"We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow."

Do you have experience in UX?, Do you have a Associate's degree?, * Associate degree or equivalent experience

• Minimum of 3 - 5 years of experience in Microsoft 365 services support, however more senior applicants are also very welcome to apply.
• Technical and service delivery experience with:

• Mobile Device Management, Microsoft Intune
• (Microsoft) Security products
• Microsoft 365, Office 365, Teams, Viva Engage

• Experience in 1 or more of the following areas is preferred:

• (PowerShell) automation
• Support of Microsoft PowerApps
• Vendor/partner management (including licensing models)
• Microsoft Copilot

• Customer experience focus (UX) and proven customer-centric skill sets are a plus
• Good communicator in speech and writing in English is key (and Dutch when you will work in our Eindhoven office)

The ideal candidate, preferably, is passionate about Modern Workplace IT and has in-depth knowledge on some technologies (T-shaped) but also brings good soft skills and consultancy mindset to the table and is a fast, enthusiastic learner. The candidate understands that success is highly dependent on working together with the team and other teams and collaboration in multi-disciplinary projects is part of the job. The environment is very fast paced with your team having responsibilities over multiple projects of various sizes at all times, working in an Agile structure, based on priority and business value.

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

DLL, a great place to build your career DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world's largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture - shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us - is at the heart of everything we do. We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive. You'll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility. Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions. Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we'll "Partner for a better world" to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. Join us in Partnering for a better world!   You must create an Indeed account before continuing to the company website to apply