Information System Analyst
Role details
Job location
Tech stack
Job description
We are looking for a proactive and technically skilled individual to support, enhance, and develop our software applications and databases. In this role, you will play a key part in ensuring our systems operate efficiently, our data is reliable, and our users receive an outstanding service experience. What you'll do
- Provide development and support for software applications, databases, and reporting solutions.
- Monitor Service Desk activity, resolve support requests in a timely manner, and maintain high levels of customer satisfaction.
- Contribute to forward planning for infrastructure requirements, capacity, and availability based on business software needs.
- Play a key role in business continuity and disaster recovery planning, ensuring systems are robust and risk-resilient.
- Support financial and operational processes through reliable, well-maintained information systems.
Key Responsibilities
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Diagnose and resolve software incidents across a range of software applications
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Provide user administration for the ERP system and bespoke applications in use
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Create, develop and maintain bespoke in-house systems in line with defined business requirements
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Maintain IT Security Documentation
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Keep abreast of security vulnerabilities and apply software patches to in-house applications
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Ensure licensing compliance is always maintained
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Assist all users with any logged IT related incidents when requested
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Accurately record, update and document requests using the IT service desk system
Requirements
Do you have a valid Driving License license?, Do you have experience in Visual Basic?, Do you have a GCSE?, * Good understanding of programming languages (such as Studio.Net or similar) and SQL/DBA skills: *
- VB.Net (current systems), C# or equivalent or ASP.Net for future developments if required
- SQL Server, management and T-SQL coding
- Oracle Database, management and PL/SQL coding
- Prior knowledge of ERP systems (such as IFS) preferred but not essential
- SAP Crystal Reports skills (within IFS)
- Some knowledge of MS Office (Excel / macros - VB6 based), preferred but not essential
- Atlassian Jira and Confluence knowledge, preferred but not essential
- Qlik Sense development, preferred but not essential
- Novacura Flow development, preferred but not essential
- Basic understanding of Microsoft networks, Active Directory a benefit, some Linux also
Qualifications:
- GCSE Grade A-C/9-4 Math's, English and a Computing related subject or equivalent
- Computing Diploma or equivalent
Desirable:
- Degree at minimum 2:1, or equivalent, in a Computing related subject
- Knowledge of HMG accreditation processes within the Defence Industry, preferably with experience of designing and documenting ISO 27001 compliant systems and procedures
Additional Requirements
- Driving License
- Travel to alternative locations in the UK (and rarely but potentially abroad) as required
- Out of hours work may be required in line with the support needs of the business from time to time
