Technical Support Engineer

IoT & Device Infrastructure Management

• Lead configuration, deployment, and lifecycle management of IoT devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware).
• Oversee estate-wide device health, connectivity, and performance monitoring.
• Act as an escalation point for hardware, software, and network issues.
• Maintain and optimise device/hardware management and device monitoring platforms.
• Implement preventative maintenance strategies to reduce downtime.
• Drive continuous improvement of system reliability and resilience.

Automated Parking Systems Support

• Provide technical support for automated parking systems, including:
• ANPR systems
• Parking management software platforms
• Payment kiosks and integrated payment solutions
• Parking tablets
• Troubleshoot end-to-end system workflows (camera * network * backend platform * payment * reporting).
• Liaise with third-party parking system providers and integrators.
• Support upgrades, migrations, and new site onboarding

Operational Site Support

• Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites.
• Identify, analyse, and resolve systemic operational inefficiencies.
• Lead technical aspects of rollouts and new site implementations.
• Ensure SLAs, uptime targets, and performance KPIs are consistently achieved.
• Provide mentorship and guidance to the junior team member.
• Support root cause analysis and produce post-incident reports where required.

Logistics & Asset Management Oversight

• Oversee device procurement, stock control, and lifecycle planning.
• Supervise preparation, configuration, and deployment readiness of equipment.
• Maintain accurate inventory records of devices, spares, networking equipment, and tools.
• Coordinate logistics across internal teams, suppliers, and client sites.
• Ensure compliance with asset tracking and documentation standards.

Documentation, Compliance & Administration

• Maintain accurate configuration records, network diagrams, and onboarding documentation.
• Develop and maintain SOPs, setup guides, and troubleshooting documentation.
• Manage and prioritise tickets through service management platforms (e.g. JIRA, Zendesk, Monday.com).
• Raise and track technical change requests (e.g. OSM and ISME JIRAs).
• Ensure adherence to security policies, data protection, and device compliance standards.

Do you have a valid Driving License license?, Do you have experience in Technical support experience (4-6 years)?, As an experienced Technical Support & IT Operations Engineer, you will take ownership of our IoT device estate and technical infrastructure across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation.

You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency. The role requires at leastyears' experience within a technical IT support, infrastructure, or field engineering environment, ideally within IoT, ANPR, CCTV, networking, or automated parking solutions.

Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable., * 5+ years' experience in IT support, infrastructure, field engineering, or technical operations.

• Proven experience managing IoT devices and distributed technology estates.
• Experience supporting automated parking, ANPR, IoT, and networking (highly desirable).
• Experience working in multi-site operational environments.
• Demonstrated ability to lead projects, support other departments and mentor a junior team member.

Must-Have (Core Technical):

· Strong networking knowledge (IP addressing, troubleshooting, VPNs).

· Experience configuring and troubleshooting routers, switches, and firewalls.

· Solid Windows OS knowledge (event logs, command line, system configuration).

· Experience with remote device management tools.

· Ability to perform structured root cause analysis.

· Understanding of endpoint security and device compliance best practices.

· Strong documentation and asset management discipline.

Desirable Technical Knowledge

• ANPR systems and camera configuration.
• IP CCTV setup and troubleshooting.
• Raspberry Pi / edge device configuration.
• Experience with parking management platforms (LastPass, ScaleFusion, SIMUi, Retool etc.)
• Familiarity with cloud-hosted systems and APIs.
• Microsoft 365 administration.
• VPN configuration and secure remote connectivity.

Soft Skills

• Confident decision-maker with strong problem-solving capability.
• Clear communicator, able to engage both technical and non-technical stakeholders.
• Calm under pressure in live operational environments.
• Highly organised with strong ownership mindset.
• Proactive in identifying improvements and implementing solutions.
• Professional, client-facing approach.

Background

· Minimum 5+ years relevant industry experience.

· Relevant certifications (e.g. Network+, Microsoft, ITIL) are desirable.

· Experience within the automated parking, smart mobility, or IoT sectors is advantageous.

· Able to commute to Croydon 4 days per week.

· Full UK driving licence (desirable if site visits required)., * Are you able to commute to our Croydon office at least 4 days per week as part of the hybrid working arrangement?

• Do you currently have the right to work in the UK without the need for visa sponsorship now or in the future?

• Do you hold a full UK driving licence? (Desirable for site visits)

• Do you have at least 5 years' experience in IT support, technical operations, infrastructure engineering, or field engineering?

• Have you previously worked in a multi-site operational environment?

• Have you worked with automated parking systems, ANPR, CCTV, edge devices, or similar technologies? (Highly desirable)

• How would you rate your networking knowledge (IP addressing, VPNs, routing/switching troubleshooting)?

Beginner / Intermediate / Advanced

• Have you used remote device management tools? If yes, which ones?

• Have you used ticketing or service management tools such as Jira, Zendesk, or Monday.com?

· Competitive salary and benefits tailored to your experience.

· Hybrid working (4 days in office, 1 day WFH).

· Career development opportunities including training, mentorship, and exposure to technical operations.

· Impactful work contributing to a mission that's reshaping urban mobility.

· Collaborative culture with a friendly team (and two office dogs!).

· Free breakfast, lunch, drinks, and snacks in the office.

· Excellent transport links and discounted/free food options.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company events
• Discounted or free food
• On-site parking

Hozah is a tech-led, award-winning company transforming the parking industry and reimagining urban mobility. Our mission is to make parking seamless and automated, paving the way for smarter, more sustainable cities. With accolades like PayTech Company of the Year and a spot in Deloitte's Top 50 Fastest Growing Tech Companies in the UK, we're scaling fast, and we're looking for an experienced Technical Support & IT Operations Engineer to help us keep our systems running smoothly., At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey!