IT Support Engineer

• Provide excellent customer service - building rapport and identifying appropriate solutions
• Meet established Service Level Agreements on turnaround times
• Identify, troubleshoot and document user issues and fixes - working within a structured problem-management and resolution process
• Work with colleagues and occasionally with vendors, to resolve customer problems
• Maintain accurate records including timesheets
• Keep abreast of emerging technologies and undertake ongoing training
• Work in our office and at customer sites

Do you have a valid Driving Licence license?, Do you have experience in Time management?, Do you have a GCSE?, We are a Southampton-based IT & Communications company, currently seeking an enthusiastic individual to join our friendly team, providing IT support to our base of small & medium sized business clients.

The ideal candidate will have a minimum of 2 years experience, in a Managed Service Provider environment. All applicants will need to have a full UK driving licence and a car available for business purposes, as visits to customer sites will feature in the future. Mileage allowance is paid., Relevant experience will include:

• Microsoft software and technologies including Microsoft 365
• Windows 11, iOS and Android mobile devices and tablet versions.
• A good knowledge of hardware including laptops, PC's, printers, tablets, and smart phones

The successful candidate will be expected to demonstrate strengths in the following personal competencies

• Communication skills - on the telephone and face to face
• Team skills
• Ability to work on their own initiative
• Problem-solving skills
• Organisational skills including good time management
• Accuracy and attention to detail