Line 1 Tech Support

Your day-to-day duties will include responding to queries from clients by telephone and email, and liaising with computer users to identify their problems, accurately logging the calls and updating customers regarding progress. Providing first line support and escalating issues to team members as necessary and also accompanying colleagues on site visits to support installations. Your normal working hours will be 9am to 5.30pm Monday to Friday, however some flexibility is required on occasions such as where installations are undertaken outside of working hours to minimise disruption to clients.

Do you have experience in Windows?, To be successful in this role, you will have good customer service skills and be confident speaking with clients by telephone to identify their IT problems and keep them up to date., You will have just completed an IT Apprenticeship or had previous experience in 1st line support with a minimum of 1 year at a manged service provider. You will have a customer service background, where you developed strong communication skills, a good work ethic and pride in providing excellent service.

Experience or knowledge of most of the following is required:

· Experience of using IT systems including Microsoft 365 (passwords, users, groups, permissions) programs regularly in a business environment.

· Excellent customer service skills gained in a busy work environment

· Service management ticket based systems

· Experience of prioritising and managing tasks

· Analytical and problem solving skills

You will have good Maths and English skills (shown by Level 2 qualifications or above) and a computing or IT support qualification is desirable but not essential.

Whilst the role is initially primarily office based, over time as you gain experience and confidence, you will have increased opportunities to visit clients' sites with colleagues., * 1st line support experience or an IT Apprenticeship: 1 year (required)

Priority IT is an established IT support provider with a diverse range of clients across Wiltshire and Somerset. We take pride in being the superheroes of IT support, working with local businesses ranging from 1 to 50 computer users. We have a strong community focus and founded and setup Wiltshire Digital Drive project aiming to bridge the digital divide. We're looking for a new team member to join our team, who is proactive and enjoys identifying and solving problems and is keen to learn.