Data Systems Officer

Are you skilled at turning data into clear, meaningful reports using Power BI and Excel?

We have a new role as a Data & Systems Officer, you'll play an important role in helping the Income Team work together as one team to deliver great customer service across LHP.

You'll make sure we use our data and systems in the best possible way. You'll gather accurate information, keep our data clean and reliable, and make sure our key systems-like our Housing Management System and reporting tools-are used effectively.

By spotting trends, highlighting risks, and creating useful alerts, you'll help the team make better decisions, improve services for customers, and meet both operational and regulatory requirements.

A great benefit of this role is the flexibility it offers-you can work wherever you're most productive, whether that's at home, in our spacious Grimsby or Boston offices, or another suitable location.

What are we looking for in a Data Systems Officer?

First and foremost, we're looking for someone who truly embodies our values. You'll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.

Most importantly, you'll have the empathy to step into others' shoes, understanding situations from their perspective to deliver solutions that make a real difference., Because the Data Systems Officer role is completely new to LHP, we're looking for someone who can think creatively, solve problems independently, and help shape the role from the ground up. It's a varied and sometimes challenging position, requiring empathy, confident communication and a good amount of resilience. Here's an idea of what a typical week might involve:

• Designing and delivering key performance reports to give the business clear, accurate and actionable insights.

• Responding to data queries and producing bespoke reports or analysis for operational and strategic needs.

• Using predictive arrears tools and data models to spot risk patterns early and flag potential issues.

• Working closely with internal teams and external partners to support tenancy sustainability initiatives.

• Acting as the Responsible Officer for Income data within the central data warehouse, ensuring datasets integrate correctly for self â€' service reporting.

• Providing managers with data â€' driven recommendations that support core business strategies.

• Leading on data integrity and performance matters, promoting best practice and driving insight â€' led income campaigns.

• Tracking KPIs, analysing performance, and identifying where interventions can be improved.

• Feeding insights back into continuous improvement work to strengthen arrears management processes and predictive tools.

• Collaborating with Income, Tenancy Sustainment, Customer groups and the Performance Team to improve service delivery and reduce avoidable contacts.

• Offering guidance to colleagues on data processes and contributing to the team duty rota.

Taking part in team meetings and shaping ongoing service development. Why Join LHP? We're more than a housing provider - we're a purpose â€' driven team that cares deeply about our customers, our communities, and each other., At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References

Do you have experience in Power BI?, * Technical expertise in report building, Power BI, MS Excel and data analysis

• Strong understanding of database modelling, design, architecture and security
• Ability to manipulate data and produce detailed business intelligence
• Experience working with suppliers and customers to implement new applications or system modules
• Proven problem â€' solving skills using Excel, data insight and reporting
• Confidence using IT systems to record and retrieve data
• A customer â€' focused approach with strong interpersonal skillsUp â€' to â€' date knowledge of Welfare Reform

Alongside a salary of £30,351 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. ï¸ Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. â You'll also join a positive team culture where your development is a priority and your ideas are valued.