Platform Delivery Consultant
Role details
Job location
Tech stack
Job description
As a Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations.
You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.
Responsibilities
- Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
- Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
- Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
- Configure OneHub to meet customer requirements.
- Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
- Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
- Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
- Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
- Ensures project collateral and tracking measures are accurate at all times.
- Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.
Requirements
Do you have experience in SQL?, * Technical proficiency. An interest in technology (current role, self-study, education) with ideally the ability to programme in one language (C# / SQL knowledge would be preferred)
- A logical thinker, the ability to systematically work through problems.
- Detail orientated, quality driven and a meticulous planner.
- Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
- Ability to skilfully navigate difficult conversations with fairness and empathy.
- Team player.
- Problem solver.
Benefits & conditions
- Autonomy: manage your own workload and decide how to deliver your work
- Customer ownership: developing meaningful relationships to achieve project success together
- Progression: clear progression path to Senior Consultant
- Learning: develop customer facing, critical thinking and technical skills
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
Great benefits:
£27,500-35,000
Flexible work - choose a working setup that works for you. While this role is initially 2 days per week in the office, there is potential to flex in future.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Two half day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
️ Work from Anywhere policy for 90 days
️ Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
