Employee Technology Operations Manager

We're looking for a people-first operations leader to manage, coach, and develop our global ET team. You'll lead a team of 10+ ET technicians and engineers based across the UK, Sweden, and the Philippines, ensuring they have the support and direction needed to deliver an exceptional employee technology experience.

You'll set clear priorities, run the operational rhythm, and ensure ET services are delivered consistently against SLAs and business needs. You'll keep the team focused and empowered, fostering a culture built on accountability, collaboration, and continuous improvement.

This is a leadership and operational role-not a hands-on technical position. You'll oversee daily workflows, escalations, and process improvements, own service performance communications, and create the conditions for the team to excel. You'll also work closely with stakeholders across Benifex and within the wider Zellis group to maintain alignment and high-quality service delivery.

Responsibilities

Leadership & People Management

• Lead, coach, and develop the ET team with clear goals, meaningful feedback, and tailored development plans.
• Run the operational cadence: standups, 1:1s, team meetings, feedback loops, and OKR check-ins.
• Oversee performance reviews, training needs, resource planning, and succession planning.
• Build an inclusive, collaborative culture that promotes growth, accountability, and innovation.

Service & Operational Excellence

• Ensure consistent delivery of ET services aligned with SLAs and business requirements.
• Manage team workloads and priorities; follow up on tickets and escalations (overseeing rather than hands-on resolving).
• Own service reporting and major-incident communications.
• Drive continuous improvement across processes, tooling, and ways of working.

Stakeholder & Group Collaboration

• Serve as the primary business-facing contact for ET service and support performance.
• Partner with senior leadership to translate needs into clear team objectives and outcomes.
• Collaborate with the Zellis group to align processes and improve cross-unit operations and tooling.

Do you have experience in Team management?, * Proven people-leadership experience in IT/technology operations or support (e.g., Service Desk Manager, IT Operations Team Lead, Support Manager).

• Experience managing a team of 5+ people, with a strong track record of coaching and developing individuals.
• Confident running an effective operational rhythm (standups, 1:1s, SLAs/metrics, incident comms).
• Comfortable owning escalations and acting as the main business-facing contact.

Nice-to-have knowledge

• Exposure to Atlassian tools (Jira/Confluence) or similar ticketing/collaboration tools.
• Familiarity with IT service delivery best practice.
• Experience managing projects and organisational change, ideally supported by relevant certifications (e.g., ITIL Foundation, PRINCE2, Agile/Scrum Master).

Skills & traits

• A genuine people leader: empathetic, approachable, and energising, with the ability to build trust quickly.
• Strong communicator with excellent stakeholder management across technical and non-technical audiences.
• Organised, outcomes-driven, and comfortable holding others accountable.
• Passionate about continuous improvement and high-quality service delivery.
• Thrives in change and enjoys enabling others to do their best work.

Don't meet every requirement? We still encourage you to apply. We're always looking for talented, curious, and motivated people who want to grow with us. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

• Leadership: Play a key day-to-day leadership role in Employee Technology (ET), guiding a distributed team that keeps our internal tech services running smoothly for every Benifex colleague.
• Ownership: Drive operational excellence, team performance, and continuous improvement across ET.
• Impact: Act as the primary business-facing contact for ET service performance and help shape an outstanding employee tech experience.
• Top 10 Employer, Sunday Times Best Places to Work Awards.
• Work for a profitable, fast-growing market leader in the online reward and benefits space.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

Great benefits:

£50,000-61,000

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.