IT Support Technician

• IT support: You will join a small, collaborative IT support team with structured onboarding and team support, enabling you to deliver IT support to onsite and remote users either in person, or via emails, tickets, and calls, resolving both basic and progressively more complex issues.
• Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools. Diagnose and resolve hardware issues.
• Unified communications: Provide support for videoconferencing tools, rooms and events.
• IT classroom support: Set up and troubleshoot IT equipment and applications in IT classrooms.
• Software support and patch management: Install and configure software, troubleshoot application-related issues and manage IT software updates for end-user machines.
• Network access: Manage client access to the EPFL network and resolve connectivity issues.
• Documentation: Actively maintain the IT documentation - both internal and client facing - as part of the support team's responsibilities.
• IT projects: Participate in IT infrastructure upgrades, migrations, and faculty-wide rollouts.
• Security: Contribute to IT security by taking care of hardware and software lifecycle., We invite you to apply by submitting your CV and a cover letter (in English or French) via EPFL's official recruitment platform.

In your cover letter, please include a short overview about projects you may have done - either personal or professional - with the technologies below:

1. Linux

2. macOS

3. Windows

4. Hardware (laptops, workstations, or other devices)

• Experience in IT support with a strong customer service approach.
• Familiarity with IT support ticket management systems (e.g. ServiceNow).
• Proficiency in deploying, managing and troubleshooting at least two of the following operating systems: Linux, macOS or Windows.
• Experience with IT hardware management (laptops, workstations, PC components).
• Experience with AV and videoconferencing tools (e.g., Zoom, Teams).
• Knowledge of concepts such as Active Directory, LDAP, and GPO.
• Good knowledge of networking fundamentals (e.g. IP addressing, firewalls, port openings, VPN).

Nice-to-have qualifications:

• Experience in scripting (e.g. Linux: bash; or Windows: batch/powershell) or in programming languages and tools (e.g. Python, git).
• Knowledge of ITIL or similar industry best practices (incident / change management).

Your Profile:

• Bachelors in Computer Science or CFC, with at least 3-5 years of working in the IT field.
• Customer-focused, easy to approach, calm and flexible mindset: you enjoy working with people.
• You enjoy troubleshooting problems and juggling different requests in a dynamic environment.
• Willingness to support events occasionally outside regular hours.
• Fluent in French and English; verbal and written.
• Motivated, team-oriented and ability to meet deadlines.
• Detail-oriented with a commitment to continuous learning and team collaboration.

• Full-time permanent position according to Swiss federal salary scales.
• Work at a world-class institution ranked in the global top 10 for engineering and technology.
• Exposure to a diverse and technically rich environment supporting researchers, engineers, and students at the forefront of science and technology.
• Opportunities to grow into more specialized roles (systems, endpoint management, automation) depending on interest and performance.
• Diverse, multicultural working environment.
• Family-friendly policies, including child and education allowances.
• Discounts for public transport and car sharing services at reduced prices.

EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,500 people supporting the three main missions of the institution: education, research and innovation. The EPFL campus offers an exceptional working environment at the heart of a community of more than 17,000 people, including over 12,500 students and 4,000 researchers from more than 120 different countries. IT Support Technician Mission * EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.