Team Leader - Identity & Access Management (IAM)

We now have the opportunity for a Team Leader - Identity & Access Management to join our Technology Department.

The Identity & Access Management (IAM) Team Leader plays a critical leadership role in ensuring that all identities, permissions, and access rights across the organization are secure, compliant, and efficiently managed. The IAM Team Leader oversees the entire Access Management service, ensuring proper governance, quality, and continuous improvement of the IAM function.

This role is accountable for guaranteeing that users, systems, applications, and service providers follow the organization's access policies, security standards, and procedures. You will lead the identity lifecycle strategy, supervise the delivery of the Access Management, manage escalations, and ensure consistent, audit-ready processes.

We are looking for a highly organized leader who thrives in dynamic environments, excels at cross-team coordination, and can balance technical depth with strategic service oversight. The ideal candidate anticipates risks, drives improvements proactively, and ensures seamless collaboration across IT, Security, and Business stakeholders.

Your responsibilities will include:

Strategic & Service Ownership

• Own and govern the end-to-end Identity Lifecycle across Microsoft 365, Azure AD/Entra ID, on-prem Active Directory, and business applications, ensuring accuracy, security, and compliance
• Oversee Access Management service performance, ensuring SLAs, KPIs, and compliance standards are consistently met
• Ensure users have the right access to perform their roles through well-defined business roles, periodic reviews, and lifecycle management of permissions
• Govern privileged access, role management, and enforcement of least-privilege and RBAC across all environments

Operational Leadership

• Lead and supervise the IAM team, ensuring high-quality daily operations, incident resolution, and continuous improvement
• Act as highest escalation point for complex or high-impact access issues; coordinate responses during critical incidents
• Review and optimize operational routines, procedures, and workflows, driving automation opportunities together with Help Desk and other teams
• Ensure documentation (runbooks, SOPs, technical guides) is up to date, standardized, and supports efficient troubleshooting

Compliance, Audit & Security

• Oversee access audits, account recertification processes, and control checks, ensuring alignment with corporate security policies
• Ensure adherence to Information Security policies, procedures, and control frameworks, including evidence generation for internal/external audits
• Monitor access activities, detect anomalies, and coordinate remediation to reduce security risks

Reporting & Stakeholder Management

• Provide management reporting on access operations, privileged access, exceptions, risks, and service quality metrics
• Collaborate with other IT teams, Security, HR, and external vendors to ensure aligned processes, smooth onboarding/offboarding, and fast issue resolution
• Proactively identify process gaps and propose data-driven improvement initiatives, including training and communication materials for end-users

Do you have experience in RBAC?, + Minimum 7 years of experience in Identity & Access Management, including Access Governance and role lifecycle management

• Minimum 3 years of experience leading and managing teams, with responsibility for people development, performance management, and coordination of day-to-day operations.

• Technical Skills: Strong expertise in Microsoft 365, Azure AD / Entra ID, on-prem Active Directory, PowerShell automation, and enterprise ticketing platforms (Jira).
• Soft Skills: Excellent communication and interpersonal abilities, including interaction with senior stakeholders and cross-functional teams. Strong leadership, team management, and coaching capabilities. Proactive mindset, strong analytical thinking, and ability to drive improvements under pressure.
• Problem-Solving: Strong analytical and problem-solving abilities, with an active approach to identifying and resolving issues
• Languages: Fluent in Spanish and English (written and spoken)

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future. Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit., Verisure will offer you * Lunch included at our offices ️ You won't need to pay for your daily meal when you are at the office! :) * Dynamic and vibrant environment Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels. * International stakeholder projects * Periodic team buildings! Because it's important to have fun! * Development: Tech Learning and Tech Career Plan Strong fit with our Company DNA Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do. Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and we execute with excellence. Always Innovating: Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fuelled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible. With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society. Diversity, inclusion, equity, and belonging at Verisure At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.