Technician - Identity and Access Management (IAM)

We now have the opportunity for a IAM Technician to join our Technology Department.

The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres - our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe's largest IoT platforms, we're building something big, and we're just getting started in Alicante.

Identity and Access Management (IAM) technicians play a vital role in keeping our technological ecosystem secure and running smoothly. They ensure that the right people have the right access at the right time, safeguarding our systems, applications, and infrastructure. In this role, you'll manage user permissions across multiple platforms, handle changes and incidents related to access, and help maintain a secure, compliant environment.

We're looking for someone who thrives under pressure, adapts quickly when priorities shift, and enjoys solving challenges in fast-moving environments. IAM technicians also contribute to our continuous improvement by performing audits and control checks aligned with our clients' security standards, procedures, and best practices.

Your responsibilities will include:

• Own the identity lifecycle across Microsoft 365, Azure AD/Entra ID, and on-premises AD: onboard, offboard, and update users and groups with precision and speed
• Administer application access: grant, revoke, and adjust permissions so the right people have the right access at the right time
• Manage roles and privileged access in Azure AD/Entra ID, promoting least-privilege and robust RBAC practices
• Monitor and maintain directory synchronization to keep identities healthy and avoid disruptions before they impact users
• Strengthen MFA: configure, maintain, and continuously improve multi-factor authentication across the estate
• Optimize workflows and automate repetitive tasks using PowerShell and Power Automate to reduce MTTR
• Create audit-ready documentation: runbooks, SOPs, and technical guides that make complex processes simple and consistent
• Log and monitor access activities, surfacing insights and anomalies to enhance security and compliance
• Troubleshoot and resolve identity/access incidents (users, groups, permissions) and act as an escalation point for complex cases
• Build actionable reports and dashboards in Power BI to support internal and external audits
• Partner closely with other IT teams to escalate and resolve issues quickly, ensuring a seamless experience for our users
• Proactively flag risks and emerging issues to the manager and propose data-driven remediation plans
• Uphold our security standards by following KPIs and policies to meet service quality targets

Do you have experience in RBAC?, * Experience: Knowledge of IAM tools or products, along with at least 2 years of experience in identity and access management services or projects, including certificate management

• Technical Skills: Proficiency in Microsoft 365, Azure AD, Entra ID, PowerShell, and common enterprise software applications, including ticketing systems (such as Jira, Remedy), and the ability to analyze, document, and communicate
• Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and other IT teams. Strong analytical and problem-solving abilities, with an active approach to identifying and resolving issues
• Languages: Fluent in Spanish and English (written and spoken)
• Be available for on-site work in rotating shifts and on-call duties.

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future. Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit., Verisure will offer you * Lunch included at our offices ️ You won't need to pay for your daily meal when you are at the office! :) * Dynamic and vibrant environment Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels. * International stakeholder projects * Periodic team buildings! Because it's important to have fun! * Development: Tech Learning and Tech Career Plan Strong fit with our Company DNA Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do. Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and we execute with excellence. Always Innovating: Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fuelled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible. With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society. Diversity, inclusion, equity, and belonging at Verisure At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.