IT Co-ordinator

To provide comprehensive IT support and maintain the organisations technology infrastructure, ensuring systems, networks, and devices operate efficiently and securely.

• Your key responsibilities:
• Provide IT support, and training if required for new technology users.
• Troubleshooting, support, and repair when IT equipment or networks malfunction.
• Provides phone or in-person support to end users.
• Walk users through solutions to solve problems and directs questions to supervisors or specialists when necessary.
• Maintain records of hardware and software inventory.
• Assist with maintaining information security through controlled hardware or software installation.
• Follows emergency plans for equipment, power, or security failures when necessary and protects data and security.
• Stay updated regarding new technology through industry news.
• Provide support for end users with regard to Company Mobile phones and tablets.
• Document any training undertaken.
• Liaise with Group IT (in Germany) regarding IT issues, also provide assistance to any other Company within the group regarding IT.
• Liaising with Management on various IT issues.
• Software installation and licencing.
• General day to day maintenance jobs.
• Infrastructure design installation and upgrades.
• Project Management
• Liaise with vendors for IT equipment procurement including project equipment
• Active directory management and support (GPO, users, groups and devices)
• Knowledge of virtualisation processes and functionality (VMware and Hyper-V)

Do you have experience in Windows?, * Knowledge of windows desktop OS system.

• IT qualification (computer science or networking course) or similar experience
• Experience in IT Support is desirable.
• Understanding of Windows Server OS Systems is desirable
• Knowledge and understanding of ERP processes (SAP) is beneficial.

Key Capabilities & Skills:

• Highly driven and determined individual with excellent communication skills both written and verbal.
• Strong problem-solving skills.
• Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive.
• Exceptional customer service skills, with natural aptitude to consider impact to the customer.
• Understanding of Service and Network infrastructures, including telephony systems
• Office 365 experience administration and training
• Windows Desktop Support
• Android and Apple phone support
• Hardware maintenance, SAP, Netapp, Microsoft Azure and SharePoint experience desirable

What we offer:

• 40 hrs per Week - Monday to Friday
• 25 days holiday plus Bank Holidays
• Company Pension Scheme
• Profit related bonus scheme
• BUPA Health Care

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay