Dynamics 365 Contact Center Developers

ARHS Group - part of Accenture - is looking for Dynamics 365 Contact Center Developers for one of its clients in Brussels, a key player in the Belgian Banking domain.

Context

You will be part of a Dynamics 365 Contact Center development team responsible for building, customising, and integrating enterprise-grade contact center solutions. The project is delivered in an agile framework with close collaboration between developers, functional analysts, architects, and operational teams to ensure scalable, robust, and high-performing solutions aligned with business needs.

Role & Responsibilities

• Developing, configuring, and customising Dynamics 365 Customer Service, Omnichannel for Customer Service, Unified Routing, and related components
• Designing and implementing integrations with telephony platforms and enterprise systems
• Developing custom components using the Power Platform:

• Power Automate and Power Automate Desktop
• Power Apps (Canvas and Model-Driven Apps)
• Plug-ins, workflows, and custom extensions

• Implementing and maintaining integrations using Azure services (Azure Functions, APIs, gateways)
• Optimising performance, scalability, stability, and agent experience
• Participating in code reviews, unit testing, and ALM / DevOps processes
• Ensuring technical documentation of all developments and configurations
• Collaborating closely with functional analysts to translate business requirements into technical solutions
• Supporting deployment activities and production support when required

Do you have experience in Unit testing?, Your Profile

• Active written and spoken knowledge of French or Dutch, with passive knowledge of the other, and active knowledge of English.
• Strong autonomy and ability to take initiative
• Analytical mindset with excellent problem-solving skills
• High level of rigor and attention to detail
• Strong collaboration skills and ability to work effectively in agile teams
• Clear communication skills, including the ability to explain technical solutions to non-technical stakeholders
• Proactive and solution-oriented attitude

Technical Skills

• Strong experience with Dynamics 365 Contact Center and Dynamics 365 Customer Service
• Advanced knowledge of the Microsoft Power Platform:

• Power Apps (Canvas & Model-Driven Apps)
• Power Automate & Power Automate Desktop
• Microsoft Dataverse
• Microsoft Copilot Studio

• Experience with .NET (C#) development
• Solid knowledge of JavaScript / TypeScript
• Experience with telephony and voice integration
• Strong experience with Azure integrations:

• Azure Functions
• APIs
• Integration gateways

• Understanding of technical architecture within the Power Platform ecosystem
• Experience with DevOps, ALM, code quality, and documentation practices

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority - from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024.