Implementation Manager

AudioStack is looking for a mid-level Implementation Manager based in either our HQ in London or our Operations Hub in Barcelona to lead customer onboarding and technical implementation projects across our enterprise and mid-market clients.

This is a high-impact and strategic role within our Operations Team and alongside our Customer Success team and is ideal for someone who thrives at the intersection of project management, client consulting, and technical delivery. This role is hands-on. You will take ownership of complex implementations, work cross-functionally with Sales, Product, and Operations, and ensure our customers successfully deploy AudioStack's AI-powered audio infrastructure, seamlessly integrated into their workflow.

If you enjoy translating business needs into scalable technical solutions and managing stakeholders across commercial and technical teams, plus have a problem-solving hustle mentality, this role is for you!

What You'll Be Doing

As an Implementation Manager, you will own the successful delivery of customer implementations from post-sale handover through go-live and adoption.

Project & Delivery Ownership

• Lead end-to-end implementation projects for enterprise and mid-market customers
• Define project scope, timelines, milestones, and success metrics
• Manage cross-functional internal teams (Sales, Product, Operations, Engineering)
• Drive projects to on-time, on-budget delivery

Customer Consulting & Solution Design

• Understand clients' business processes, KPIs, and operational challenges
• Assess client software ecosystems and integration requirements
• Translate business needs into structured technical implementation plans
• Identify optimisation opportunities and scalable AI audio use cases, * Act as the primary implementation point of contact for client stakeholders
• Partner with Sales to ensure smooth client kickoffs and clear expectation alignment
• Run structured kick-offs, status updates, QBR inputs, and strategic check-ins
• Build trusted relationships with agency partners and media teams

Operational Excellence

• Standardise onboarding processes and implementation playbooks
• Forecast onboarding capacity and coordinate sprint planning with Operations
• Establish best practices for rollout across new markets and channels
• Drive continuous improvement across tools, documentation, and workflows

Do you have experience in SaaS?, * +3 years of experience in Implementation, Technical Account Management, Onboarding, or IT/Tech Consulting

• Experience working with B2B or enterprise customers on complex technical projects
• Exposure to AdTech, MarTech, or Ad Operations is highly desirable
• Experience managing API-based or SaaS implementations is a strong plus, * Strong project management capabilities (scope, risks, timelines, stakeholders)
• Excellent written and verbal communication skills
• Ability to explain technical concepts clearly to non-technical stakeholders
• Structured problem-solving mindset
• Highly organised, detail-oriented, and process-driven
• Proficient in Google Sheets / Excel

Technical Aptitude

• Strong understanding of APIs and integrations (coding experience is a plus, not required)
• Comfortable navigating technical discussions with product and engineering teams
• Passion for AI, audio technology, and scalable infrastructure

AudioStack is the world's most powerful AI audio production infrastructure, empowering global brands, agencies, and creators to scale high-quality voice and audio production through our Audio-as-a-Service platform. We're pioneering the future of audio automation, personalization, and synthetic voice with cutting-edge AI and a diverse international team. If you're curious about how technology, creativity, and innovation meet in the world of sound, this is your place., The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds. Be part of a great story: we are making audio scalable for the first time in history. Great Learning & Development opportunities, such as our biweekly journal club - state-of-the-art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week. * Hybrid working and Flexible working hours with 3 days in the office per week. Stock Options (subject to performance and time served). The opportunity to shape a startup culture in a company in the fast-growing audio/video space. A truly international and diverse team. Offices in the hottest startup hubs London, Barcelona and New York. Dog friendly offices (come and meet Swanson and Bernie)! Why is now a really exciting time to join AudioStack AudioStack is the leading Audio-As-A-Service company with a very strong technology stack and AI R&D team, featured in some of the leading media. We have a great team and culture and you will be immersive in a very international environment and market. We are still a small team of 30 people expanding rapidly internationally. As an early employee you have a lot of room to apply and grow your skills fast, build out a team and move quickly with your ideas, enjoying a lot of space, flexibility and trust. Join us now to revolutionise how audio production is delivered at scale! Our commitment to diversity