Senior Systems IT Software Engineer

We are looking for a proactive and adaptable IT Systems & Web Support Specialist to provide comprehensive support across internal IT operations, cloud infrastructure (AWS), bespoke software integration, and website maintenance. The ideal candidate will have a broad technical skill set, strong communication abilities, and a problem-solving mindset. You will serve as a vital link between internal users, developers, and customers, ensuring that both day-to-day IT needs and long-term system improvements are effectively managed., Internal IT Support & Operations

• Troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to ensure minimal disruption to end users.
• Create and manage user accounts and credentials across platforms including Windows, TeamViewer, and other company-specific systems.
• Investigate and resolve permission-related issues, ensuring appropriate access control and user privileges are maintained.
• Act as the central point of contact for all internal IT queries, escalating to third-party providers when necessary.
• Monitor, manage, and verify internal backup systems to ensure data integrity and recoverability.

Cloud Infrastructure & AWS Management

• Provision, configure, and maintain Amazon EC2 instances based on business requirements.
• Oversee cloud-based backup solutions to ensure secure and reliable data storage and recovery.
• Monitor and troubleshoot issues with AWS RDS instances, particularly in connection with siloed data systems.
• Configure DNS records and routing to support both cloud-hosted and on-premises infrastructure.

Bespoke Software Coordination

• Engage with customers to understand and document their specific requirements for custom software solutions.
• Translate client needs into clear, structured specifications for internal or external development teams.
• Perform functional testing and quality assurance on delivered bespoke software to ensure alignment with initial requirements.
• Seamlessly implement and integrate new scripts or modules into existing client systems, verifying compatibility and stability.

Website Management & Maintenance

• Maintain and update content across multiple client and company websites, ensuring accuracy and relevance.
• Regularly verify that automated and manual backups are functioning correctly and stored securely.
• Administer WordPress websites, ensuring that core files, themes, and plugins are kept up to date and secure.
• Collaborate with internal marketing/sales teams to implement web changes or improvements.

Do you have a valid Driving License license?, Do you have experience in Technical support?, * Proven experience in a multi-faceted IT support role.

• Familiarity with Windows user account management and IT service tools.
• Hands-on experience with AWS services, particularly EC2, RDS, and Route 53.
• Strong understanding of DNS configuration and cloud networking basics.
• Excellent communication skills with the ability to simplify technical language for non-technical users.
• Experience working with WordPress and general website management.
• Ability to manage priorities and work independently in a fast-paced environment.

Optional:

• Basic scripting knowledge (e.g., PHP, JS, HTML, CSS, C#).
• Familiarity with version control systems (e.g., Git).
• Understanding of software development life cycles and QA processes., * Basic scripting languages: 3 years (preferred)
• Technical Help desk: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

• Opportunity to gain further knowledge to develop into a Field Technical Engineer / Software Installer & Trainer

• Continuous training on new Software packages

• Friendly and welcoming office environment

*30 days annual leave (incl. B/hols) - increases over years of service

• Casual wear days

• Regular Team Social Events

• Pension Contribution

• Paid DBS Check

• Free Parking

Do you have a passion for Technology? Then look no further.. We have a fantastic opportunity for someone to join our growing technical team at a senior level. You will join our company at an exciting time and be a part of providing outstanding support to our clients across the UK. When joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with the professionalism needed to be successful.

Why us…ActIn Time is a well-established company that has continued to grow for over 40 years.

The demand for Workforce Management systems has considerably increased in recent years and with our cutting-edge technology and innovative ideas, we have excelled in providing market leading solutions to our ever-growing list of customers. This rapid growth has given us an opportunity to relocate to a newly built office situated within Hertford Town.