Business Intelligence Analyst

Manage and analyse data to provide actionable insights that support decision-making, identify whitespace opportunities, and explore new data sources to drive innovation and enhance the organization's competitive edge while ensuring data integrity and accessibility.

Principal Accountabilities:

• Ensure all actions and behaviours consistently adhere to RIPE values, demonstrating professionalism, integrity, and a commitment to high standards at all times.

Data collection and analysis

• Collect, clean, and validate data from multiple internal and external sources, ensuring its accuracy and relevance for analysis.
• Perform detailed data analysis to uncover trends, correlations, and insights that support business objectives.
• Identify and integrate new data sources to enhance analytical capabilities and explore whitespace opportunities.
• Develop and maintain automated data pipelines to improve the efficiency of data processing and reporting.

Stakeholder management

• Build productive relationships with stakeholders across the business to understand their data requirements and ensure solutions align with strategic goals.
• Act as a trusted advisor by providing data-driven insights and actionable recommendations that address key business challenges.
• Collaborate with cross-functional teams to support projects requiring analytical input or expertise.
• Proactively communicate updates on data projects, ensuring transparency and alignment with stakeholder expectations.

Reporting

• Develop and deliver accurate, timely, and visually compelling reports and dashboards using tools like Power BI.
• Provide clear, actionable insights to stakeholders, helping them make informed decisions based on the data.
• Regularly review and refine reporting processes to ensure they remain aligned with business needs and best practices.
• Monitor key performance indicators (KPIs) and deliver trend analysis to track business performance over time.

FCA Consumer Duty Responsibilities

Products and Services

• Ensure that all activities related to products and services support the provision of customer-orientated products and services that are appropriately distributed to the identified target market.

Price and Value

• Ensure that all financial transactions deliver the outcome as expected by the customer and are processed accurately and within the timeframe advised.

Consumer Understanding

• Ensure that all activities ultimately provide customers with the information they need, at the right time.
• Ensure information is presented in a way that customers can understand, allowing them to make informed decisions and pursue their financial objectives.

Consumer Support

• Ensure that all activities support the needs of the customers, enabling them to realise the benefits of products and services and act in their interests without undue hinderance.

Ensuring Fair Customer Treatment

• Ensure that all activities, either directly or indirectly ensure fair treatment of customers.

Essential:

• A proven track record in data analysis, statistical analysis and predictive modelling
• Evident experience of database management and data warehousing
• Demonstrable awareness of regulations and compliance requirements within a financial services environment
• Clear experience of handling complaints in a customer facing role

Desirable:

• Demonstrable experience in the insurance industry

Technology Requirements

Essential:

• Working knowledge of Microsoft 365 applications including Word, Excel and Outlook.
• Proficiency in SQL
• Familiarity with Data Modelling and ETL processes
• Proficiency in visualisation tools such as Power BI

Desirable:

• Familiarity with Data Modelling and ETL processes, * Excellent communication skills both verbally and in writing
• Strong stakeholder management skills with both colleagues and with senior colleagues
• Exemplary attention to detail
• Adaptable to change with a proven ability to thrive in dynamic environments
• A proven ability to interpret complex data sets and provide actionable insights

Desirable:

• Able to embrace change and work with moving deadlines
• The ability to translate technical findings into business recommendations, Essential:
• A minimum of 5 GSCE's or equivalent including Maths and English
• Educated to A level standard or equivalent

Desirable:

• A degree or equivalent in a relevant subject such as Computer Science, Statistics or Finance

The Ripe Values

Roll our sleeves up We take ownership, tackle challenges head-on and enable others to do the same.