Senior Transaction Monitoring Analyst

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it., Attached to the AML team and working closely with the Risk and Operations teams, your primary responsibility will be to proactively monitor clients' transactional activities to protect the company against fraudulent activities, money laundering risks, financial risks, and reputation risks.

You will also be responsible for handling various internal or external requests requiring a thorough analysis of account activity.

Your mission

• Process alerts & escalated alerts related to various transactions (cards, SEPA transactions, and international transactions) across various client types (individual accounts, freelancers, businesses).
• Manage communication with end-clients and partners when suspicious activity is detected to gather supporting documentation.
• Analyze and address customer requests that may be victims of fraud.
• Handle external legal requests sent by the authorities or banking partners.
• Participate in detecting trends and report them to 2nd line to improve our scoring rules.
• Leading the improvement of internal processes and customer's impact.

Curious about your future team?

Our team is composed of analysts, seniors and freelancers, all working on maintaining ongoing review of customer payments and transfers to spot unusual or suspicious behavior vs what is expected. We closely work with KYC, FinCrime and Risk to protect Swan and our customers., When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area., A 30-min video call with Raphaelle our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• Hiring Manager: Interview with Jawad our Transaction Monitoring Team Supervisor to evaluate the role-related skills and alignment with the mission (45 min)
• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)
• Final Interview: with Claudine our Head of Transaction Monitoring (45 min)

Do you have experience in Zendesk?, * You have 3+ years of experience as a Senior in AML and Fraud, ideally specific to transaction monitoring in a fintech, Payment Provider, Bank, consulting firm, or a similar fast-paced environment.

• You have a solid understanding of French law and regulatory frameworks.
• Strong analytical skills with an eye for detail, and the ability to adhere to strict processes.
• Effective communication with internal and external stakeholders.
• Curious mindset and flexibility to adapt to changing requirements in an evolving environment.
• You have excellent working abilities in English.
• Ideally, you have experience using modern tools such as Forest (CRM), Zendesk (ticketing system), and other AML/Transaction monitoring-related tools.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR)., * Meal Vouchers: We provide a meal voucher card to cover your meals on work days. * Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. * Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance. * Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. * Well-being support: access to Moka Care for mental health and wellness. * Hybrid remote policy: We offer the possibility of working from home for 2 days per week. * Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. * This isn't a perk, it should be the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day. Our values: Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity: Leonardo Da Vinci said: "simplicity is the ultimate sophistication." If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do. Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action. Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations- whatever it takes. Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.