IT Service Desk Analyst

We are looking for an energetic, self-motivated and organised individual to join a small but focussed central IT team supporting a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud-based infrastructure.

You will work collaboratively within the team to deliver a high-quality IT function. The role will be hybrid with a requirement of up to 3 days onsite in our office in Chesterfield, Derbyshire, and remaining days from home. The role holder will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it scales.

Responsibilities

• Work as part of the IT Support team in a first line support role; helping users with a wide range of SaaS & PaaS applications.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuring of new equipment.
• Contribute to the management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistent standards for management of our portfolio of cloud-based apps.
• Work within information security, governance and certification standards across the IT estate.
• Help with the documentation of the internal IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.

Enthusiastic and motivated, with an interest in developing your IT knowledge further by working as part of a small team to deliver exceptional support for the business. You will have excellent communication skills, attention to detail and be customer focused., * Previous experience providing 1st line support using a Service Desk solution

• User creation and management in Entra ID (Previously known as Active Directory)
• Asset register management, * Previous experience working in a Cyber Essentials+ /ISO Certified environment
• Google Workspace experience
• Mobile device management tools including Jamf
• Knowledge of MacOS, Windows 11 and 365
• Hardware support including Mac devices

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.