IT Support Engineer

We are working with a well-established and growing organisation to recruit an experienced IT Support Engineer to join their small but highly effective IT team. This is a varied, hands-on role supporting users across multiple sites. Reporting to the Head of IT you will play a key role in ensuring the smooth day-to-day operation of the business IT systems while taking ownership of IT query escalations and contributing to ongoing IT improvement projects.

This opportunity would suit a confident and proactive IT professional who enjoys autonomy, takes pride in delivering excellent user support, and is comfortable operating in a fast-paced, service-focused environment.

IT Support Engineer - The Role

Diagnose and resolve complex technical issues within agreed SLAs Liaise with the Head of IT and third-party providers for complicated escalations Conduct root cause analysis and implement long-term, permanent fixes Support operating systems, business applications and core infrastructure and manage user accounts and permissions Ensure Cyber Essentials Plus requirements are maintained Support onboarding and offboarding processes in line with company policies Support M365, device rollout and system deployment projects

Has strong troubleshooting and diagnostic skills Communicates confidently with users of all technical abilities Takes ownership and pride in delivering high-quality IT support Good experience in Windows support, Microsoft 365 and Active Directory, Networking fundamentals

If you are an experienced IT Support professional looking for a broad, autonomous role within a supportive environment, we would love to hear from you.