ICT Field Service Engineer
Role details
Job location
Tech stack
Job description
As an ICT Field Service Engineer, you will be a key part of our customer-facing technical operations. The position involves frequent on-site visits to client premises, delivering hands-on technical support and building strong customer relationships. You will work with a diverse range of technologies across multiple sectors.
You will provide a mixture of remote and on-site support, diagnose and resolve technical issues, and always ensure an exceptional level of service. Excellent communication skills-both written and verbal-are essential, as you will guide customers through troubleshooting steps and represent the organisation during site visits.
Responsibilities
- Provide extensive on-site support, acting as the primary technical
resource during customer visits.
- Conduct regular scheduled and reactive site visits to diagnose,
troubleshoot, and resolve complex technical issues that cannot be
handled remotely.
- Perform full on-site system reviews, including workstation, server, and
network health checks.
- Install, configure, and maintain computer systems, servers, networking
hardware, and peripherals during site deployments.
- Carry out on-site network troubleshooting, including cabling checks,
switch configuration, Wi-Fi optimisation, and fault isolation.
- Support customer office moves, on-site equipment rollouts, and
infrastructure upgrades.
- Provide remote support for hardware, software, and network issues
when not on-site.
- Collaborate with vendors to identify issues and implement fixes.
- Conduct regular system maintenance tasks such as backups, restores,
updates, and physical server checks.
- Manage and maintain infrastructure including Windows Server,
Windows OS, Azure AD, Active Directory, and Office 365 environments.
- Document and track all support activities using our ticketing system
(Halo PSA).
- Assist with bespoke software installations and updates.
- Support the resolution of network-related issues including VPN, LAN,
DNS, and firewall troubleshooting.
- Work closely with team members to deliver IT and telephony technical
solutions.
- Participate in out-of-hours maintenance windows (e.g., server updates
Requirements
Do you have a valid Driving License license?, Do you have experience in iOS?, Do you have a GCSE?, * Experience with Windows Server, Windows Operating Systems,
Android, iOS, and Office 365.
- Strong understanding of network protocols, VPNs, LANs, DNS, and
Firewalls.
- Experience with backup and recovery platforms such as Veeam and
Acronis.
- Proficiency in Active Directory and Microsoft Exchange administration.
- Experience supporting cloud migrations (e.g. on-premises to cloud).
- Knowledge of anti-virus deployment and maintenance.
- Experience configuring and troubleshooting DrayTek firewalls and
modems.
- Hands-on experience with Ubiquiti networking hardware.
- Strong analytical and problem-solving abilities.
- Excellent communication skills for both remote and on-site interactions.
- Ability to work in a fast-paced, customer-focused environment.
- Willingness to travel, including to non-local customer sites.
Nice to Haves
- Understanding of 3CX and other VoIP/telephony platforms.
- Knowledge of Linux-based operating systems.
- Experience working with AWS cloud environments.
Qualifications and Education Requirements
- GCSE English, Maths, and Science (Grades A-D) or equivalent.
- Relevant computing or IT qualification (or equivalent professional
experience aligned to the required 5 years).
Must Haves
- Minimum 5 years' experience working within an IT support role.
- Minimum 2+ years' experience working within a Managed Service
Provider (MSP) environment.
- Full UK driving licence with no more than 3 penalty points and access
to own vehicle.
- Right to work in the UK.
Benefits & conditions
Competitive salary from 30k per annum based on your previous experience and proven track record.
Market-leading, company-funded training courses and certifications
Career progression opportunities
25 days holiday plus bank holidays
Optional 2 further paid days leave to work in your nominated charity of choice
Pension scheme
Free on-site parking
Engaging social events and team-building trips
Modern office environment that promotes enjoyment and productivity
A collaborative, team-oriented culture where everyone strives for excellence
