CX Researcher

• Establish and run continuous user interview formats within product teams, ensuring regular customer engagement.
• Define, plan and conduct customer research that impacts roadmap prioritization.
• Facilitate structured workshops to align teams on customer insights and opportunities.
• Design and execute hypothesis-driven experiments derived from research findings.
• Support peers and help scale discovery practices across teams.
• Collaborate closely with cross-functional teams to translate insights into strategic actions., From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits...

Do you have experience in Usability?, * You have strong qualitative research skills: in-depth interviews, usability testing, prototype testing, JTBD, task analysis, customer journey mapping.

• You have the ability to independently frame research questions and work effectively under ambiguity.
• You have mixed-methods literacy including statistical reasoning, survey design, UX metrics, and A/B test interpretation.
• You are experienced in design thinking and service design: you know how to setup a design sprint or run an ideation workshop.
• You are confident in workshop facilitation and known for clear storytelling for diverse stakeholders.
• You have a high level of autonomy, accountability, and structured research planning skills.
• You are professionally mature and stay calm under pressure.
• You have strong skills in business relevant synthesis and communication (OST, opportunity mapping).
• You have a proactive mindset, mentoring skills, and strong collaboration.
• You have excellent skills in presenting, facilitating workshops, and aligning diverse stakeholders in both German and English.
• You are passionate about your work, but also know how to enjoy your free time!