IT Manager

• Take ownership of organisation infrastructure oversight for both on-premises and Cloud
• Lead and deliver strategic IT projects across infrastructure, security, and systems, ensuring alignment with business goals and timelines.
• Act as a technical lead and escalation point for service desk and project-related work and complex support issues.
• Collaborate with internal stakeholders to scope, plan, and implement solutions across departments.
• Manage and support modern workplace technologies including Intune, OneDrive, SharePoint, Teams, and fully managed devices across iPad/iOS, macOS, Windows, and Android.
• Maintain and troubleshoot legacy infrastructure including domain controllers, group policies, and server environments.
• Ensure compliance with ISO27001 frameworks and contribute to security baseline enforcement.
• Support team development through mentoring and knowledge sharing.
• Document project plans, technical procedures, and change control processes.
• Provide cover solutions during rota gaps and peak periods to maintain service continuity.
• Oversee IT budgets to maintain and report cost efficiency across IT operation.
• This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management.

Do you have experience in macOS?, * Proven experience leading a small IT service desk team.

• Strong technical expertise across infrastructure, endpoint management, and cloud services.
• Deep understanding of Microsoft 365 modern workplace technologies including Intune, OneDrive, SharePoint, and Teams.
• Experience managing fully managed devices across iPad/iOS, macOS, Windows, and Android.
• Familiarity with legacy infrastructure such as domain controllers and group policies.
• Experience working within ISO27001 frameworks and maintaining compliance.
• Strong understanding of security baselines and their application in environments handling sensitive data.
• Excellent communication, documentation, and stakeholder engagement skills.
• Ability to work independently, manage multiple priorities, and mentor support engineers.
• Values aligned with Bluecrest's mission and culture.
• Pride in quality of work and adaptable to change.
• Experience with Microsoft Graph API and SSO integrations.
• Exposure to Agile or structured project methodologies.
• Understanding of service desk operations and escalation processes.
• Experience with Cyber Essentials (CE) compliance.
• Hands-on experience with macOS and Jira administration.
• Knowledge of Healthcare/Healthtech sectors.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL).

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process Ready to Take the Next Step? If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you. Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest. We're excited to learn more about you! Everyone is Welcome We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work. This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.