Education Support Officer

You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will work within clear policies and processes across the student journey in order to meet regulatory requirements and consistently deliver educational excellence. You will play a key role in ensuring the implementation and ongoing review of programme level approach in the School and contributing to the strategic development of the portfolio. This will involve coordinating high quality and consistent programme and module information in various University systems. We are looking to appoint a supportive, organised and motivated individual who is committed to driving improvements within our programmes. The successful candidate will have experience of maintaining information with a high degree of accuracy and attention to detail and will have previously supported student or programme related processes. They will also be able to build effective relationships with staff and students and work flexibly to support the activities of the team. Main duties and responsibilities

• Support the effective and efficient delivery of quality standards and programme management, including coordinating programme and module information, timetabling support as requested by the Timetabling and Education Officer, module choice processes, exam boards and programme events.

• Work with the Assessment & Feedback Officer to support assessment procedures for example by sharing information with students, staff and external examiners.

• Work with the Digital Learning Advisors to update digital learning tools with relevant information about curriculum and assessment.

• Encourage and support the ongoing improvement of the curriculum and related priorities, e.g. providing support for strategic goals such as employability, sustainability and Equality Diversity & Inclusion.

• Support committees and working groups which may include taking minutes and producing draft agendas for education related committee meetings.

• Undertake, and make suggestions to improve processes, that support the academic delivery of the programme, including Academic tutor delivery, GTA provision, dissertations, project/supervisor allocations in line with University regulations and procedures.

• Liaise with Admissions, providing curriculum information to support high quality response to ask us enquiries.

• Work on own initiative, flexibly and largely unsupervised; recognising when to refer matters to senior colleagues.

• Work collaboratively as part of a wider education and student support team, supporting the rota for the School's main student reception point, and providing cover for other members of the team as required.

• Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.

• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.

• Carry out other duties, commensurate with the grade and remit of the post.

Do you have experience in Mentoring?, Educated to A Level standard (or equivalent experience), Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet, Ability to communicate effectively with staff and students in person and in writing, Experience of maintaining information with a high degree of accuracy and attention to detail, Ability to manage own workload in consultation with appropriate colleagues, prioritising as required to meet planned deadlines as well as unscheduled tasks, Ability to work on own initiative, recognising when to refer matters to senior colleagues, Excellent interpersonal and customer service skills with experience

of responding efficiently and effectively to queries.

• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; Professional Services Shared Skills Framework
• A range of generous family-friendly policies

• paid time off for parenting and caring emergencies
• support for those going through the menopause
• paid time off and support for fertility treatment
• and more

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university., We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.