Information Systems Officer

Acting as a system officer, you will assist on a number of key digital activities the council is currently committed to. These could include, developing the council's online forms, carrying out user experience testing, automating front and back-office processes, developing our Customer Relationship Management (Verint) solution or assisting with upcoming projects around online chat and natural language., * To ensure that digital applications are developed and maintained to support performance information that will assist management to monitor, deliver and improve services to service users to achieve best value.

• To develop networks, communicate and work effectively with service staff to establish data requirements, resolve problems, achieve mutually beneficial goals and improve service.
• To continuously monitor and review data to ensure effectiveness of systems and processes in order to improve performance and ensure best value for customers.
• To assist in User Acceptance Testing (UAT) process for upgrades, fixes and new modules.
• To diagnose and interpret information from the service and external agencies in order to identify and deliver data cleansing and application configuration requirements., We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

• A good level of technical competence and experience of applications and databases.
• Awareness of and ability to learn applications & systems.
• Understanding of information requirements associated with the storage and transfer of data.
• Delivery of training on a one to one basis or small groups.
• Capability to extract data to provide management information.
• Ability to translate complex information into an easily understood format
• The ability to apply knowledge to solve problems in a logical way

Digital Access is a dynamic and innovative team committed to delivering exceptional services to our customers. Sheffield Council is currently embarking on an exciting digital journey that's focusing on delivering excellent digital and automated services to our customers.