Cloud & Infrastructure Engineer

§ Public Cloud Infrastructure Management which involves provisioning, configuration and maintaining various Cloud resources to ensure scalability, reliability and security.

§ Monitoring and Performance Optimisation by implementing monitoring solutions to track performance and identify areas for optimisation to enhance user experience and automate improvements where possible.

§ System Availability and Reliability by ensuring high availability and data integrity through proactive monitoring, alerting, backups and DR planning and testing.

§ Incident Management and Troubleshooting by responding to and resolving major incidents promptly, conducting root cause analysis and implementing preventive measures.

§ Security and Compliance by implementing and maintaining security best practices, monitoring vulnerabilities and ensuring compliance with industry standards.

§ Disaster Recovery and Business Continuity by assisting with the designing and implementing DR plans to ensure business continuity in case of disasters or outages.

§ Automation and Orchestration by creating and maintaining automation scripts and tools to streamline operations and tasks to ensure consistency using configuration policies and infrastructure as code.

§ Collaboration, Support and Documentation by working closely with colleagues, various teams and providing technical support and mentoring to our Service Desk and maintaining detailed documentation of Cloud & Infrastructure configuration, policies and processes.

§ Cost Optimisation by analysing Cloud usage and identifying opportunities for cost optimisation while maintaining performance and service levels.

§ Continuous Improvement by staying updated with the latest Cloud & Infrastructure technologies and continuously evaluating and proposing enhancements to existing systems, services and processes whilst also ensuring ongoing skills development through personal training and certifications.

§ Successful Integration of acquired firms by being involved in IT due diligence, scoping and creating the integration plan and then implementation the plan.

§ Provision of quality 3rd line technical support acting as an escalation point to our 3rd line team

§ Accurate recording of issues and resolutions into our Helpdesk System

§ Managing your own workload and time

§ Occasional remote work from our other offices across the UK

§ Occasional out of hours work is required during integrations and deployments

§ Executing live changes to data and software in a controlled and authorised manner via approved change management procedures

§ Mentoring and guidance to internal and external users on technical and/or business knowledge

§ Working with and establishing relationships with third party service providers to ensure full end-to-end service provision

§ Take responsibility and ownership of incidents and requests and escalating where required to senior technical colleagues or 3rd party IT partners

Do you have a valid Driving License license?, Do you have experience in Windows?, § Exceptional customer service skills

§ At least 3 years of experience working in similar role

§ You must possess a full UK driving license and have suitable transport with business insurance

§ Demonstrable ability to manage and prioritise significant workloads

§ Fault finding and troubleshooting skills essential and be Logical and thorough in approach to incidents and requests

§ ITIL Awareness

§ Significant skills and experience in Microsoft Windows 11 Operating System

§ Significant skills and experience in Microsoft Office Applications

§ Significant skills and experience in Microsoft Windows Server 2016/2022 administration skills and experience

§ Significant skills and experience in Microsoft Windows Server Services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS)

§ Extensive experience and skills in Microsoft Active Directory, Microsoft Entra and Group Policy administration

§ Extensive experience and skills in Microsoft Office 365 product stack (Management, Support, Maintenance, Migrations, Development)

§ Microsoft SQL 2016/2022 (Design, implementation, support and maintenance experience)

§ Microsoft IIS administration (Design, implementation, support and maintenance)

§ Significant skills and experience in network topology (VLANs, 802.1x, DHCP Snooping, Routing, IPARP, Spanning Tree, LAG including diagnostics)

§ Significant skills and experience in Firewall management and understanding of Cyber Security best practices (IPS, WAF, Application and Web Controls, S2S VPNs, Port restrictions etc)

§ Significant skills and experience in Microsoft Azure (Design, implementation, support and maintenance across VMs, VNETs, Storage Accounts, DNS, AVD, PIM, WAF, Azure Front Door, Subscription Management, Cost Management/Tagging, Networking Security inc NACLs/Security Groups)

§ SharePoint Administration (Sharing document library's, editing permissions)

§ Management and maintenance of our Anti-Virus, MDR/EDR and Cloud Optix platform

§ Management/maintenance and continued development of our Intune Console

§ Vulnerability Management and resolution

§ Significant skills and experience in Veeam Backup

§ Understanding best practice around security

Desirable Skills

§ Microsoft 365 Fundamentals

§ Microsoft Azure Fundamentals

§ Microsoft Azure Administrator

§ Microsoft Windows Server Hybrid Administrator

The Ideal Candidate

§ Show awareness of how businesses are impacted by their IT and prioritise work accordingly

§ Work well under pressure and go the extra mile to provide excellent customer service

§ Show an organised, proactive and analytical approach to all work

§ Motivated to learn and develop within the company

§ Adaptive and a positive attitude to challenges and change

§ Demonstrate strong communication skills and ability to empathise with user's issues and build strong, professional relationships

§ Deal positively with ambiguity and complexity, working through challenges positively to reach a solution

§ Take ownership of issues and show initiative in solving them

§ Work effectively and efficiently with the IT team and third parties

§ Proven and relevant working experience in a busy, user focused organization

§ Excellent communication skills for dealing with diverse colleagues

§ Self-driven, results-oriented with a positive outlook, initiative, and leadership ability

§ Travel to remote sites as required