Implementation Agent

As an Implementation Agent, you\u2019ll be on the frontlines helping our customers solve problems, learn our products, and grow their businesses. You won\u2019t just be answering tickets\u2014you\u2019ll be learning how a unique global industry works and becoming an expert in both our platform and the B2B floral space.

What you will do:

• Lead complex implementation projects of Koronet solutions for our clients
• Act as the technical point of reference to ensure the correct operation, management and analysis of of clients\u2019 business processes through the use of Koronet\u2019s platform
• Sutions and contribute to our Knowledge Base and internal documentation.
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
• Develop deep product knowledge and stay up-to-date on new features.
• Communicate clearly and professionally with customers, making complex issues easy to understand.
• Travel to different cities when required to provide on-site implementation and training to customers.

• Must speak Dutch and English.
• NL-based, ideally no more than 1.5 hours away (one way) from client hubs (Aalsmeer, Rijnsburg and Naaldwijk) or Belgium.
• To support complex implementations and reporting cases.Demonstrable SQL knowledge.
• You enjoy helping people and finding solutions to problems.
• You\u2019re comfortable with tools like Slack, Jira, Intercom, and Confluence\u2014or can learn them quickly.
• Familiarity with HTML or reading technical system logs.
• Background in computer science, engineering, or web development.
• You\u2019re eager to learn\u2014about technology, our platform, and the floral industry.
• You\u2019re curious, fast-moving, and thrive in a dynamic, remote-first environment.

• Fixed term of one year, with the possibility of extending to permanent after the first year performance review.
• Training, mentorship, and room to grow into senior roles.
• English classes and professional development support.
• A collaborative culture where your ideas are welcome\u2014and can become reality.
• Competitive salary based on experience.

Why Join Koronet:

• Global and diverse team across the Americas and Europe.
• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities., * Fixed term of one year, with the possibility of extending to permanent after the first year performance review.
• Training, mentorship, and room to grow into senior roles.
• English classes and professional development support.
• A collaborative culture where your ideas are welcome\u2014and can become reality.
• Competitive salary based on experience.

Why Join Koronet:

• Global and diverse team across the Americas and Europe.
• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.

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Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management. Axerrio represents Koronet\u2019s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.