Senior Service Delivery Analyst (IT)
Role details
Job location
Tech stack
Job description
We're seeking a Senior Service Delivery Analyst to join our Student Service Delivery team on a 6-month fixed-term contract. This is a hands-on, people-focused IT role at the heart of campus life, supporting the digital services that enable students to learn, connect and succeed. Our team plays a vital role in shaping the student experience - not just by fixing issues, but by building confidence, improving digital skills, and creating welcoming, reliable technology-enabled spaces. You'll work closely with students and colleagues to ensure our services are accessible, resilient and continually improving. You'll join a supportive, collaborative team that is passionate about improving the student experience, strengthening our campus community, and enabling digital success. This fixed-term role offers variety, responsibility, and the opportunity to make a meaningful impact in a short space of time. You'll be an experienced IT support professional who enjoys working in a busy, customer-focused environment, is confident explaining technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required. What you'll be doing;
- Delivering high-quality 1st and 2nd line IT support (with some 3rd line assistance) to students and staff, both on-site and remotely
- Supporting core technologies including Windows 10/11, Microsoft 365, Azure, Intune, Active Directory, and campus networks
- Maintaining and enhancing student-facing IT services, spaces and platforms, contributing to service management and continuous improvement
- Sharing knowledge through informal training, clear documentation, and day-to-day collaboration that builds digital confidence across the community
This position is working on-site only, so we are unable to support hybrid working for this appointment.
This appointment is a fixed-term contract until 28 August 2026. For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
Requirements
Do you have experience in Windows?
Benefits & conditions
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
- The perks don't stop there - click 'apply' for further information on My Reward and Benefits
UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement: We are committed to upholding the University's values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.
