4th Line Cloud Support Engineer
Role details
Job location
Tech stack
Job description
We are looking for a 3 rd Line Cloud Engineer to join a small dynamic team of 2 nd and 3 rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:
- Responding to escalations from 2 nd Line Daily checks
- Extensive work with VMware products
- Carrying out a readiness assessment for new releases entering service from the Engineering Team
- Producing and maintaining documentation such as (Work Instructions and Patching Schedules).
- Lifecycle management of the products we support, to ensure that they are not obsolete and supportable by their vendors.
The applicant must be eligible and willing to go through high level UK government security clearance
Requirements
Do you have experience in vCenter?, * VMware Stack (vCenter, ESXi, NSX, VCF)
- Horizon VDI
- Windows environment (AD, DNS, SQL, SCOM)
- Physical Networking
- Critical thinking and problem-solving skills
- The ability to take on Technical Leadership activities
Your transferable skills and experience:
- Significant VMware experience
- Cloud Administration (e.g. Broadcom: vCloud Director)
- Event Management Tooling (e.g. SCOM, Aria Operations)
- Automation & Scripting (e.g. PowerShell)
- Server Administration (e.g. Microsoft Windows Server)
- Software Distribution (e.g. MECM)
Benefits & conditions
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work - employee discounts
Employee assistance programme / virtual GP
