Specialist Software Engineer (Piano Marketing Suite)

• Being responsible for configuring, building and enhancing Piano Composer experiences, split tests and experiments to improve engagement, conversion and commercial performance.
• Designing and implementing structured A/B and multivariate testing strategies using Piano Composer, ensuring rigorous test design, accurate measurement and clear insight reporting.
• Working with client-side web technologies including HTML, CSS and JavaScript, with the ability to confidently debug front-end issues.
• Writing and maintaining JavaScript to support experience delivery, DOM manipulation, event tracking and custom functionality within Piano Composer.
• Driving the effective use of native integrations between Piano Composer, Piano Analytics and Piano Audience to maximise value from audience segmentation, behavioural data and activation capabilities.
• Reviewing performance data within Piano Analytics to identify optimisation opportunities and proactively propose improvements.
• Working with key brands, playing a central role in delivering data driven, personalised and high performing digital experiences through getting the most out of the Piano Marketing Suite.
• Managing and deploying changes through a controlled versioning workflow using tools like Bitbucket, being responsible for a structured release management across pre-production and production environments.
• Working within Tempo to plan your future time and within Jira to manage incoming requests, prioritising workload and tracking time against tickets.
• Producing and maintaining technical and process documentation within Confluence to ensure knowledge sharing, transparency and auditability.
• Acting as an escalation point for business critical issues related to tagging, tracking, experimentation or audience configuration, ensuring timely resolution

• Experience assisting with the implementation, configuration, testing of the Piano Marketing Product Suite or a similar platform e.g. Adobe Analytics, Google Analytics.
• Experience utilising the Piano Marketing Suite or a similar platform to run and analyse audience behaviour to help make informed marketing / business decisions.
• Working knowledge of APIs, JSON and modern web architecture.
• Familiarity with Jira for ticket management and Confluence for documentation.
• Familiarity with working within a structured release process, using Git repositories, and operating within defined change management controls is advantageous.
• Knowledge of Piano Composer, Piano Analytics or Piano Audience would be highly advantageous, otherwise experience with comparable marketing technology platforms advantageous.

Analytical and Experimentation Mindset

• An ability to interpret behavioural and performance data to form hypotheses and define measurable success criteria.
• Comfortable working with analytics platforms to validate tracking, investigate anomalies and measure experiment outcomes.
• Capable of translating business requirements into technically feasible experimentation and personalisation solutions.

Communication and Stakeholder Management

• Strong communication skills with the ability to explain technical implementations clearly to non-technical stakeholders.
• Experience working closely with commercial, editorial and product teams throughout the full lifecycle of a feature or experiment.
• An ability to manage shifting priorities and balance multiple concurrent requests in a structured manner.
• Proactive in identifying improvement opportunities and challenging unclear requirements.

• 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days.
• An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay".
• A volunteer day to take for supporting a chosen charity and giving back to the community.
• Opportunity for hybrid working
• Contributory Pension
• Life Assurance Scheme
• Group Income Protection
• Enhanced family-friendly leave pay entitlements
• Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools.
• Cycle to Work Scheme
• Electric Car Scheme

We are William Reed. We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office 2 days a week and to work remotely for the rest of the week. as well as providing recruitment and e-learning solutions within our core markets., We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.