2nd Line Desktop Support Analyst

We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team.

Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups.

As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills.