Technical Support Analyst

This is an exciting opportunity for a motivated early-career technology professional to join our global IT team. Residing in Group IT, this role is designed to build strong foundations in enterprise technology operations while supporting our global user base.

You will gain exposure to modern cloud platforms, identity and endpoint management, cybersecurity best practices and global IT service delivery within a fast-growing international organisation.

This role is structured to provide clear development opportunities.

Responsibilities

• Provide first-line and second-line technical support to users across

the UK and global offices. * Diagnose and resolve hardware, software and Microsoft 365 issues,

escalating where appropriate. * Support identity and access management processes (Azure AD /

Entra ID, MFA, onboarding/offboarding). * Assist in endpoint management using Intune and related M365

technologies. * Coordinate the procurement, configuration and deployment of IT

hardware across the Group. * Work closely with our managed service partners to resolve incidents

and maintain service standards. * Contribute to IT documentation, knowledge base articles and

process improvements. * Support ongoing IT projects including security enhancements

Do you have experience in SharePoint?, As a people orientated organisation, candidates must demonstrate a strong match for our vibrant entrepreneurial culture and our core values; Listen, Empower, Accomplish. Essential:

• Educated in Information Technology, Computer Science or related

discipline.

• Minimum 1 year placement or practical experience within IT support

or an MSP environment.

• Strong analytical and troubleshooting skills.
• Good understanding of Microsoft 365 (Teams, SharePoint,

Exchange).

• Basic understanding of Azure / Entra ID concepts.
• Strong communication skills and ability to support non-technical

users.

• Organised, proactive and willing to take ownership of issues.

Desirable:

• Exposure to Intune or endpoint management tools.
• Awareness of ITIL principles.
• Understanding of cybersecurity fundamentals.
• Experience supporting users in a multi-site or global environment.

We are Lowe, a globally recognised brand for innovation, ambition and high quality. Lowe Rental is the world's leading refrigeration and catering equipment supplier to major food exhibitions, sporting events and retailers across the globe; from the Singapore Formula 1 Grand Prix to Glastonbury, we provide high quality rental solutions to help our clients entertain and delight their customers. From Beijing to Boston, Berlin to Belfast, we are an entrepreneurial organisation and take pride in our ability to provide innovative products and services to our impressive client-base.