IT Infrastructure Engineer (6 month FTC)
Role details
Job location
Tech stack
Job description
Our IT Services team have an exciting opportunity for someone to join us on a 6 month fixed term contract as an Infrastructure Engineer (known internally as Platforms & Networks Operations Engineer). The successful candidate will provide 3rd line level support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well-established cloud-first approach.
This position is based in our Bristol office with a hybrid working arrangement, with the flexibility required to work one Saturday per month to assist the Ops team with server maintenance.
What you'll do
You will provide a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e-mail, telephony and SaaS, PaaS & IaaS platforms., * Provide professional support to Osborne Clarke so that our clients receive consistently excel-lent services. Understand and adopt the principles of acting as a professional service provider.
- Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework.
- Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.
- Assist with specific escalations from the out-of-hours support team, where IT operations expertise is required, following an on-call rota in the team.
- Maintaining and developing the integrity and security of all components comprising various client's network and operational platforms, including all data.
- Working in collaboration with suppliers and other IT services teams to ensure the smooth de-livery of such products to the firm.
- Contribute to testing processes and support infrastructure for internally or externally developed and applications/implementations.
- Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees.
Requirements
Do you have experience in Virtualization?, * Someone who is experienced working in a fast-paced and demanding Operations team, with a high level of personal responsibility.
- We'll expect you to have good knowledge of cloud and virtualisation technologies, networking principles and Windows server architecture and services.
- Alongside this, a good working knowledge of Microsoft Azure platform, Entra ID and Office 365 will also be needed.
- Proficient in delivering detailed, accurate documentation, reports and processes as needed.
- Self-learning and collaborative, sharing knowledge and ideas, with an engaging mindset.
Technical requirements:
- ITIL and/or IT Service Management.
- Extensive Solarwinds Configuration Experience.
- 3rd Line Operations Team User & IT-IT Support.
- Troubleshooting Connectivity Specific Issues.
- Microsoft Active Directory Hybrid with Entra ID.
- Microsoft Exchange Hybrid with Powershell.
- Azure framework, IaaS, and Windows Server.
More generally:
- Able to create and maintain records with high attention to detail.
- Will be proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed.
- Will have the ability to multi-task and oversee multiple projects with tight deadlines and per-form accurately under such time pressures and constraints.
- Will require the skills of a detail oriented, well-organised, self-motivated, problem solver who can also work independently.
- Will be able to work collaboratively as part of a wider IT Services team with the best interests of the team and your customers being paramount.
- Will exceed expectations set as part of a performance managed environment.
Benefits & conditions
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
