IT Helpdesk Engineer

Due to some significant new contract wins our customer based in Avonmouth is looking to grow their technical team who deliver managed services to their customers. They have a new opportunity for an enthusiastic individual, preferably with IT Helpdesk / Support experience, who will work with technical team.

The role will involve providing 1st line support to their customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.

They have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of their technical team.

In this job you will be required to;

• Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
• Support mobile systems for both the company and clients
• Provide technical support to field operatives and mobile device users
• Carry out Operating System re-loads, Stage Devices for deployment
• Provide quality and assurance for our customers
• Be an ambassador for their team in all interactions with clients & business managers

Do you have experience in Organizational skills?, Excellent spoken and written English and good organisational skills.