System Support Engineer

The IT Department is focused on developing, maintaining, and optimising IT solutions within the business, enhancing and allowing growth through efficient processes and data management. The Department works closely with other areas of the business to ensure systems being implemented are appropriate and fit for the intended purpose. Knowledge and understanding of IT systems is crucial to ensure uptime and minimise IT-related problems. The ideal person for this role will have a passion for IT, and a willingness to learn in an active business environment., The System Support Engineer is expected to assist in keeping systems running smoothly and effectively. Mainly an IT Support-type role, the primary focus is to ensure other departments can use their systems without issue. This will involve correcting problems with both hardware and software as they arise, fact-finding when problems are raised, and assessing systems to find areas of inefficiency, inaccuracy, and vulnerability.

This role will extend to include development work, mainly in C# and SQL. Development work ranges from fixes in existing software, to full blown project work, and even report generation with SQL., · Performing IT administrative tasks on clients, servers, and infrastructure

· Commissioning new users, including their computers, and getting them set up ready to work

· Troubleshooting issues with both end users and infrastructure components

· Participate in Research and Development of new systems being designed

· Generating documentation for existing and new systems across the company

· Providing support for end users of all departments

· Assessing issues, both current and potential, and proactively implementing or suggesting corrections

· Recommending purchases to enhance the IT department and the rest of the business

· All Health and Safety procedures are complied with

· All company procedures are complied with

· The environmental impact of all activities is minimised

· All business objectives and targets are achieved

· Carry out other duties as required by the business

· Developing and implementing solutions, using primarily C# and .NET, to fit the needs of users

Do you have experience in Virtualization?, Essential

· High attention to detail and strong problem solving skills

· Good organizational skills with ability to prioritise

· Good written communication and leadership skills

· Knowledge of Microsoft systems, such as Office, 365, Active Directory, and Windows (10/11/Server)

Preferable

· IT Support experience - Software/Windows installation, troubleshooting

· Network Management - Cabling, firewalls, VLANS and Routing, Wireless

· Server Management - VMWare, Windows Server, Virtualisation

· Programming experience - ideally C#, .NET, and ASP WebForms/WinForms

· Database experience - SQL Server, Data interrogation, reporting

· Job Management - Ticketing systems