ServiceNow CMDB Configuration Engineer

CMDB Management & Maintenance

• Manage and maintain the ServiceNow CMDB to ensure accuracy and reliability of configuration items (CIs).
• Perform regular audits to validate the integrity of CMDB data and ensure compliance with organizational standards.
• Implement and maintain data reconciliation processes to reduce discrepancies.

Configuration & Development

• Design and implement ServiceNow CMDB modules and workflows to meet organizational needs.
• Configure and manage Service Mapping to support strategic objectives, ensuring critical services are properly mapped and monitored.
• Develop and customize forms, dashboards, and reports within the ServiceNow platform using drag-and-drop functionality and other native tools.

Drive Collaboration & Stakeholder Engagement

• Proactively engage and work closely with IT operations, application owners, and other stakeholders to gather requirements, define standards, and ensure successful CMDB utilization.
• Provide guidance and training to internal teams to enhance understanding and usage of the CMDB.

Incident Management Support

• Collaborate with incident response teams to ensure CMDB data supports root cause analysis and incident resolution.
• Maintain platform stability and usability by addressing issues and managing system updates.

Reporting and Dashboarding for Management and Follow-Up

• Build and configure management-oriented overviews of the current state of the CMDB.
• Build and configure CMDB health checks based on organisation criteria to determine priority work areas.

Do you have experience in User acceptance testing?, Do you have a Bachelor's degree?, We are seeking a skilled and detail-oriented ServiceNow Configuration Engineer with expertise in CMDB (Configuration Management Database) to join our team. This role will focus on managing, maintaining, and enhancing the CMDB to support accurate and reliable configuration data across the organization. The ideal candidate will have strong technical knowledge of ServiceNow CMDB and a collaborative approach to working with stakeholders., * Bachelor's degree and 5+ years of experience, or equivalent experience.

• Proven experience managing and configuring ServiceNow CMDB, including Service Mapping modules.
• Strong understanding of ITIL processes, specifically around Configuration Management and Change Management.
• Technical knowledge of ServiceNow platform capabilities, including form building, dashboard creation, and reporting.
• Familiarity with unit testing, system integration testing, and user acceptance testing.
• Strong analytical and problem-solving skills with attention to detail.

Preferred Skills

• Experience with Discovery and Event Management applications within ServiceNow.
• Knowledge of Performance Analytics and report implementation in ServiceNow.
• Strong written and verbal communication skills, including experience in creating technical documentation and training materials.