3555 Manager - ESOC Deployment Management Cell

Risk management

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorized changes.
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Verifies and approves changes ensuring the protection of assets and components from unauthorized change, diversion and inappropriate use.
• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Change control

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Software Development Life Cycle

• Summarizes the overall process for developing new software for the company product line.
• Differentiates respective roles and responsibilities of software engineering and other functions.
• Identifies common issues and considerations for bringing a new product to marketplace.
• Describes major phases, checkpoints and deliverables.

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analyzing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

System Development Life Cycle

• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
• Explains the basic concepts of a structured approach to application development.
• Describes associated standards, procedures and guidelines for the system development life cycle.
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.
• Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions.
• Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance.
• Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar.
• Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
• Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organization.
• Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders.
• Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions.
• Deputize for higher grade staff, if required.
• Performs other duties.

Do you have experience in System development?, * The candidate must have a currently active NATO SECRET security clearance.

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes.
• Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy).
• Training/Certifications: ITIL Foundation Certification.

Education, Experience and Training (Desirable):

• Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
• Working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.