German Speaking Support Engineer SaaS

Are you a technically driven problem solver who enjoys diving deep into SaaS systems and integrations? If you're looking for a role where you can take ownership of 1st and 2nd-line support, collaborate closely with Product and Development, and grow within a fast-scaling tech environment, this opportunity might be your next move., As a support engineer, you will deliver high-quality 1st and 2nd line technical support to customers across multiple industries.

Your daily tasks will include:

• Providing technical support via email, phone, and ticketing systems
• Managing approximately 10 tickets per day depending on complexity and volume
• Troubleshooting software, configuration, and integration-related issues
• Supporting mobile applications on iOS and Android
• Assisting with API and integration-related queries
• Clearly documenting and escalating bugs to the Development team
• Contributing to and maintaining knowledge base documentation
• Collaborating closely with Product, Development, and Customer Operations to enhance processes and product quality

• German native and a strong level of English
• 1-2 years of experience in software or technical support, ideally within a SaaS environment
• Strong troubleshooting and analytical skills
• Experience working with ticketing systems
• A solid technical mindset with confidence handling system configurations and integrations
• Experience with FileMaker or CRM/ERP systems
• Basic knowledge of APIs, integrations, or SQL

• Salary up to 34.000 euro gross yearly
• Hybrid working model
• Flexible start between 7:00-8:00, early finish on Fridays
• 30 days of paid holiday plus Bavarian public holidays
• Structured onboarding adapted to your technical background
• Flat hierarchies and fast decision-making processes
• Strong team culture with regular events and quarterly gatherings
• Real growth opportunities within a fast-growing organisation and broader group structure

Our client is an innovative field service and compliance management software provider helping service businesses digitise workflows, improve traceability, and gain real-time operational visibility.