Technical Support Manager

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience. The work model for the role is #hybrid This role is contributing to the Product Line Autonomous Mobile Robots in Burgos, Spain. Main stakeholders are Project Engineering, R&D and Portfolio & Product department. You will be mainly accountable for:

• Providing Level 3 technical support for internal customers such as Sales, Project Execution, Quality, SCM, Manufacturing, and Service. It focuses on resolving complex technical issues and collaborating with R&D and engineering teams to improve product reliability.

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate with stakeholders.

• Taking actions to identify new business opportunities or training needs for the organization.

Our team dynamics You will join a transversal multidisciplinary team of expert engineers, innovators, and problem-solvers who thrive on collaboration and continuous learning. We value initiative, celebrate diverse perspectives, and encourage open communication across all levels. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• You are immersed in FDL programming in the AMR market.

• You have 2 years of experience in software development/improvement.

• Possess an enhanced knowledge of software development tools and processes and AMR project IT execution.

• You are passionate about problem solving, innovation and customer service.

• Degree or vocational training in Software Engineering, Software application development or related field.

• You are at ease communicating in English and Spanish.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

We also offer our employees the following benefits:

• Comprehensive Insurance Coverage: You'll be covered by our collective insurance plans in Spain - life, accident, and travel assistance - so you can feel secure whether you're at work or on the road.

• Employee Parking: We've got employee parking so you can start your day stress-free

• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.

• Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.

• Wellbeing Program: From mental health support to wellness activities, we've got your back-mind and body.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to, ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this 'Engineered to Outrun'. The company has over 140 years of history and around 110,000 employees worldwide. ABB's shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.