Network and Firewall Specialist

• Responding, resolving, and troubleshooting 2nd level Support issues on all IT Network and Firewall areas

• Resolve issues escalated by the 1st level support team.

• Diagnose and rectify any problems with the network and firewalls and associated peripherals.

• Maintain our firewalls and stay updated on any released security vulnerabilities and how they affect our network.

• Maintain our Network Devices and stay updated on any released security vulnerabilities and how they affect our network.

• Create and review changes based on requirements to our firewalls and implement them from the scratch.

• Prepare relevant documentation to support, give input to the problem and knowledge processes based on daily work experience.

• If assigned to projects, work with project managers to ensure managed system changes/tasks are completed to meet business requirements.

• Identify the opportunities to improve overall operational performance & saving costs.

• Adherence to Noble, Group policies and compliance

• Willingness and flexibility to travel as per business needs.

• Be part of the 24/7 rotation scheme

• Create and update SOPs for L2 and L1

• Update and maintain documentation.

• Other tasks/responsibilities that may be asked from time to time.

• Cisco Certified Network Associate (CCNA) or higher required.

Technologies to support

• Subject matter expert for network security firewalls: Palo Alto, Fortinet or equivalent is a must, preferable minimum of 5 years' experience. Advantage with certification and training.

• Be subject matter expert for Cisco Networks (Routing and Switch) and SDWAN Technology, Wireless, Voice, and Video. Advantage with certification., * Working experience with Cisco, Palo Alto and Fortinet technologies or equivalent: ACL, VPN, WAN, SD-WAN (including network protocols DMVPN, EIGRP, OSPF, RIP & BGP, verify, assess and implementing changes

• Working experience with Cisco Nexus and Cisco ISE is an advantage.

• Working experience with Cisco routers, switches, Prime, QOS, client-based VPN, & WLC and Meraki Technologies.

• Working experience with PAC scripts and Python for automation.

• Good knowledge of MS Office Suite (Visio, Outlook, Lync, Word, Excel, PowerPoint)

• Good knowledge of Windows 11 OS and Windows server OS (from 2006 and up)

• Experience with Solar Winds is a strong advantage (NTA, NCM & NPM)

• (Hyper-V and VMware), Outlook 365, Windows Server 2012 and 2016 is an advantage.

• Knowledge of cloud networking infrastructure like Azure, AWS, Nutanix or equivalent.

• Experience on VSAT, Starlink, Fiber, LoS Technology

• Knowledge of ServiceNow ticketing system and SolarWinds for network monitoring.