Infrastructure Specialist (Voice Services)

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

• Enterprise Voice Platform Expertise Hands-on experience supporting a 24/7 large-scale enterprise , with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys.
• Service Stability, Controls & Engineering Support ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.
• Observability & Management Tooling Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae. Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI
• Automation & Infrastructure as Code working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker.
• Communication & Collaboration strong communication and collaboration skills, enabling effective engagement across technical and business teams.
• Production Health & Technical Debt Management ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
• Proactive Technical Problem-Solving a proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.