Level 2 IT Support Engineer (NOC Engineer)

• Monitor all systems in production and react to alerts.;
• Manage incidents' life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
• Support in incident management after deployment ;
• Perform log level analysis;
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
• Reproduce reported issues in an appropriate customer environment;
• Gather information to ensure complete availability of details required for root cause analysis;
• Provide a robust service for monitoring products deployed onto the platform

• 1+ years of experience in IT;
• Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix);
• Ability to perform log level analysis;
• Strong troubleshooting skills;
• Willingness to work in a shift schedule (24/7);
• Experience with bug and issue tracking systems (Jira preferred);
• Ambition to learn new systems, procedures, techniques in a short period of time;
• Structured, process-oriented and business-oriented;
• Strong communication and reporting skills;
• Self-learning ability, self-motivated and team player;
• Experience working with iGaming industry products (nice to have);
• Experience with Jenkins (nice to have);
• Experience with SQL (nice to have);
• Proficiency in English and Russian

We offer excellent benefits, including but not limited to:

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
• Learning and development opportunities and interesting challenging tasks;
• Relocation package (tickets, staying in a hotel for 2 weeks);
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 20 working days of Annual Vacation;
• Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us!

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don't follow formats. We shape them. We build what works, launch it fast, and make sure it hits.